COMMERCIAL BANKS CONTROL OF CUSTOMER ACCOUNTS . A RESEARCH PROJECT MATERIAL ON BANKING AND FINANCE
This project is aimed at finding out how commercial banks control their customers accounts, which actually means the way the commercial banks safeguard their customers accounts and how they carry out their duties as the custodians of their customers accounts.
Apart from the study guard at looking of the general activities of the banks with regards to customers accounts this study more specifically involves finding out the rules and procedures set down by these banks for the proper control of their customers accounts, the staff in charge of their customers accounts, the staff in charge of carrying them out in accordance with the policies and objectives of the banks, and also with statutory regulation.
The researcher delved into all these in order to enlighten the customers, and any other individual reading this project on the extent to which the banks go so as to satisfy their customers. Also certain aspects of banking which have been misunderstood by people over the years were clearly sorted out.
The information I obtained in the cures of my writing this project has helped me to established the face that commercial banks places a lot of emphasis on the good control of customers accounts, this is because these accounts make up the livewire of the existence of these commercial banks.
Finally, the findings were summarized and thereafter several suggestions and recommendation have been made to commercial banks in general so as to improve the over all efficiency and effectiveness of the control of their customers accounts.
1.1 BACKGROUND OF STUDY
The control of customer’s accounts by commercial banks dates back to a very long time and the genesis can be said to be of a very humble nature. Long before there were any banks, people kept money and valuables with the goldsmith for safe custody because the goldsmith in those days were highly respectable members of the society who could be trusted because they had strong sets where they kept valuable. As time went on, the goldsmith observed that the depositors needed and therefore collected only a little amount of their money at any particular time.