THE INFLUENCE OF COMMUNICATION EQUIPMENT ON THE EFFICIENCY OF THE SECRETARY. A CASE STUDY OF NBL/AMA GREENFILED 9TH MILE CORNER ENUGU. A RESEARCH PROJECT MATERIAL ON PUBLIC ADMINISTRATION
This research work was carried out to examine the influence of communication equipment on the efficiency of the secretary with particular reference to Nigerian Breweries Public limited company NBL/Ama Green Field 9th mile corner Enugu.
The theoretical frame work for this study was based on the use of related literature. Both questionnaire, interview, textbooks, dictionary and past project were used in data collection and the researcher made use of all secretaries to the managers of NBL as the population of the study i.e. 35.
The data was collected, presented and analyzed by the use of table and simple percentages. From the data analyzed, the researcher found out that secretaries play prominent roles in the world of modern communication and that the effectiveness and efficiency of the secretary lies solely on the use of communication equipment.
It was discovered that communication equipment can never replace secretarial role in any organization. Rather communication equipment are aids to the secretary in facilitating her job.
The researcher thereby recommending that secretaries should endeavor to upgrade their skills and knowledge on communication equipment so as to equip themselves and face the challenges of technological innovations.
1.1 BACKGROUND OF THE STUDY
The word communication is very complex and could be used in different contexts to mean to wide range of things. Communication particularly in business organizations provides a means by which power is required, exercised, shaped and sustained.
Generally, communication is an act shaped by all living things. It originated from the Latin word “communies” meaning to share. Communication is the act of imparting a share of something.
To emphasized on the importance of communication, Cicero (1970) said thus “If a wise man were granted a life of abundance of materials things, so that he has leisure to contemplate everything worth knowing, yet if he could not communicate with other human if he could not communicate with other human beings he could abandon life”
By John fists (1982) “Communication is talking to one another, it is television, it is spreading information by whatever means. It is our life style, it is literary criticism, the list is endless.
Two schools of though exist on communication. The process school and the sem school. Both schools agreed on the fact that for communication to be effective, there must be a sender, a receiver, a channel and the subject matter which is being communicated on. There could also be noise which is anything that is being added to the communication signals between its transmission and reception that is not intended by sources.