EMPLOYEE MOTIVATION AND PERFORMANCE AS A CATALYST FOR ORGANIZATIONAL GROWTH (A CASE STUDY OF AIRTEL NG)
This study assessed employee motivation and performance as a catalyst for organizational growth in Airtel Ng, Uyo Akwa Ibom State. The objectives of the study were To look at techniques used by organizations to motivate employees; To examine the effect of motivation on workers’ productivity; To identify the problems associated with motivation of workers in the organization and to suggest solutions to such problems, if any. The survey and case study research design was used as the methodology. The sample size of the study consisted of one hundred (100) respondents representing 64% of the population of the study. Data for the study were obtained with the aid of self designed questionnaires. Simple percentage was used in the analyses of data obtained. The hypotheses were tested with the aid of chi – square (x2) statistic. The results obtained revealed that there is a significant relationship between supervision and training and increased competence for staff of Airtel Ng, there is a significant relationship between fringe benefits and financial incentives and work habit for staff of Airtel Ng and fair apraisal policy as well as recognition of employee performance helps to induce greater performance. In line with these findings, it was recommended that Airtel Ng should expand its training programmes and career development opportunities to enable the workers acquire greater skills and perform more effectively, financial incentives should be provided to the staff of Airtel Ngon regular basis to enhance positive work behaviour and better performance and the management of the Airtel Ng should always ensure the recognition of good performance through praises, appreciation letters, merit awards and other means to boost the morale of staff and enhance performance.
- Background of the study
Every organization and business wants to be successful and possesses the desire to achieve constant progress. The current era is highly competitive and organizations regardless of the size, technology and market focus are facing employee retention challenges. To overcome these restraint a strong and positive relationship and bonding should be created and maintained between employees and their organizations. Human resources or employees of any organization are the most central part so they need to be influenced and persuaded towards the fulfillment of tasks.