ABSTRACT
The whole of this project work deals with the concept of total quality and corporate productivity in Banking Industry using Wma Bank Plc as Case Study. Chapter one, dealt with the background of the study, which consists of the following:
The statement of the problem and formulation of research question deals with the problems of management concept, it passes some question that is relevant to the study such as.
- Does total quality management boost the morale of workers.?
- What is the level of quality management in Nigeria? V
- What is the relationship between the total quality management and corporate productivity?
Chapter two, is concerned about the literature review in reviewing related literature on the research study, effort were made to critically examine all available literatures. Quality tools used were also discussed. Authors view total quality management, as appositive concept that every organization must embrace also there is a pattern and framework in which this concept undergoes which enhance corporate productivity. In related literatures reviewed, total quality management has a positive impact in a deregulated economy like Nigeria.
Chapter three, is on the research methodology, the research design used (survey design) characteristics of the study population were also identified
TABLE OF CONTENTS
Title Page i
Certification ii
Dedication iii
Acknowledgment iv
Abstracts v
Table of Contents vi
CHAPTER ONE
1.1 Background of the Study 1
1.2 Statement of Problem 3
1.3 Objective of the Study 4
1.4 Scope of the Study 6
1.5 Formulation of Research Question 6
1.6 Significance of the Study 7
1.7 Limitation of the Study 8
1.8 Definition of Terms 9
1.9 Brief History of the Case Study 14
CHAPTER TWO
LITERATURE REVIEW
2.1 Total Quality Management 20
2.2 The Pattern and Framework of Total Quality Management 21
2.3 What is Total quality management all about? 23
2.4 Why Total quality management in Nigeria 25
2.5 Total Quality management in a Deregulated Economy 29
2.6 The Quality Tools 31
2.7 Important of Total Quality Management 36
CHAPTER THREE
RESEARCH METHODOLOGY
INTRODUCTION 38
3.1 Re-Statement of Research Question 39
3.2 Research Design 40
3.3 Characteristics of the Study Population 41
3.4 Sampling Design and Procedure 42
3.5 Data Collection Instrument 43
3.6 Pilot Study: Validity and Reliability 43
3.7 Administration of Data Collection Instrument 44
3.8 Methods of Data Processing 44
3.9 Limitation of the Methodology 44
CHAPTER FOUR
PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA
4.0 Introduction 45
4.1 Characteristics of Sample 45
4.3 Interpretation of Finding Research Question One 50
4.8 Analysis of individual Statements 67
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION 73
5.1 Summary 73
5.2 Conclusion 74
5.3 Recommendation 75
5.4 Suggestion for Further Studies 76
REFERENCE 77
APPENDIX 79
CHAPTER ONE
1.1 BACKGROUND OF THE STUDY
In time past, product was all about profit maximization. Producers of goods and services are profit oriented irrespective of consumer’s tastes. But now things have changed, the international business world of the last quarter of the twentieth century, focus change not only change but change which is taking place at an unprecedented rate. The world is transforming from domestic nationally centered economic system to the global place.
The contemporary global market is closing in one big market due to the global end toward quality standardization. Hence, the business organization is not isolated. It needs to be able to conduct their business worldwide.
Business future development, the result it can achieve and the constraints within which it operates are all function of the environment factor it. It is often said that a business organization has to be efficient yet even the most efficient manufacturer will find himself in trouble in an industrialized society.
The ability to scan the environment to analysed and interpret event and to predict future trends is one of the most important ingredients of effective management. It would be dangerous to approach the environment with the aim of the businessman intention to manipulate the environment in order to suit his private purpose.
Although there are environment such as government policies that can be influenced by industry leader or other organized groups.
The rate of technological change also depends on part on the allocation of resources by the private sector. But for the most part the environment functions depend on the manager’s will.
Many programmes have been developed all in the name of boasting or to promote quality of their organization, so as to achieve organization productivity.
Nations and organization have joined the quality train they have come to acknowledge that quality is the most potent defense against competitors. It ensures customers loyalty and allegiance and paves way for sustained growth and earnings.
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