CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Human resources management conters on the modern world of work with the emphasis on people which are the most critical and differentiating resources for achieving future desired by every organization. Labour being the production for not only the future success but also for the reinvention of organization.For over the years the issue of manpower’s care and development had received and continued to receive less attention from the management of most organizations, inspire of the vital role they play in the realization f the firm’s objectives.In some of the organizations, the staff are not paid as at when due, some work late hours after the closure of work without overtime payment, while some serve for many years without promotion. Thus resulting in port attitude to work by the affected staff. When you observe some able bodied youthful individuals wearing a sullen look, typists sleeping o their typewriters, secretaries enageing in idle gossip with other colleagues, middle management engaging in chat over groundnuts, bananas and oranges and in some cases reading their handouts, it shows they are not satisfied on their job. This equally convinces one that there is the need for better human resources management and utilization.The banking industry especially Union Bank of Nigeria Plc., is not left out in this trend. Here emphasis is placed on capital and material resources instead of human beings. This is evident when there is a robbery incident in any of the branches and money is removed the management will not be concerned about the safety and or welfare of the affected staff. Instead they will be seriously disturbed about the cash and equipment stolen by the bandits, despite the fact that staff may have gotten some bullet wounds. Often times in such situations, the management will lock-up some staff with the police while investigation are carried out as for when and how the incident occurred. Again there is this jargon in the bank which says “Cash Firs” showing that cash and other resources are proffered to human beings.Some members of management recommend only their relations for further training or promotion at the expense of other staff. Most of the staff stay over 8 years without promotion and self actualization does not receive immediate reward. Some work very late in the office daily without proceeding on annual leave, thus resulting frequent visits to hospitals, and the resultant increase in staff medical bills. Some managers lack the required motivate employees. For this reason, people behave as they like, absenteism, poor attitude to work, and strike actions become the order of the day. Some of the staff who could not endure this ugly phenomenon are forced by circumstance to resign their appointment. These posted for counter services pay less attention to the customers, hence they keep them waiting longer than necessary.Poor supervision is practiced in every department and the supervisor is most unwilling to supervise. He has a non-chalet attitude to his work, consequently the entire organization suffer some commercial banks maltreat their work force by embarking on outright sack of their members of staff, thus leaving them in the labour market without money, gratuity, and without hope. In such a place, job insecurity abounds as workers discharges their duties with fear. They are in constant fear and doubt as to whether services will still be needed in the next hour.In 1998, Union Bank embarked on a re-engineering and repositioning exercise where in they instituted a voluntary retirement scheme which was the exit of 2500 staff of the Bank. Though this scheme favoured the staff concerned, these therefore left the bank with few workers to attend to the numerous banking activities consequently, counter services become so tasking that one person now do the work originally meant for three persons before the reengineering exercise.
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