IDENTIFICATION OF TECHNOLOGICAL AND COMMUNICATION SKILL NEEDED BY A SECRETARY IN TODAY’S WORLD
Abstract
The researcher aimed at identification, technological and communication skills needed by secretaries in today’s world. The work is divided into five chapters the first chapter worked. Into the background of the study, statement of the study, purpose of the study, significance of the study, research question, and scope of the study. The chapter two talked about review of related literature, on office information and communication system skill needed by secretaries in today’s business and authors name. The chapter three aimed of finding the solution to some specific problems. The research design and methodology of the study, area of the study, population of the study, sample technique instrument of data collection, validation of the instrument, method of data collection, method of data analysis. The chapter four present the data collected in the course of the research not is the data presentation analysis and discussion of findings. In chapter five, the whole chapter was by marine, were drawn. It was concluded that officer managers are required to acquire Technology Communication skill in order to handle their duties effectively. Based on this, some recommendation were made.
TABLE OF CONTENT
Title page
Approval page i
Dedication
Acknowledgement iii
Abstract iv
Table Content v
CHAPTER ONE
Introduction
Background of the study 1
Statement of problem 6
Purpose of the study 7
Research question 8
Significant of the study 9
Scope of the study 10
CHAPTER TWO
Review of related literature 12
telecommunication skills 15
telecommunication equipment 16
Compute /word processing skills 19
Internet relay chart (IRC) 23
Video Conferencing skills 24
Summary of related literature review 26
CHAPTER THREE
Research Methodology and Design 28
Design of the study 29
Area of the study 29
Population of the study 29
Instrument for data collection 30
Validation of the instrument 31
Sampling of technique 31
Method of data collection 31
Method of data analysis 32
CHAPTER FOUR
Data presentation analysis 33
Research question 1 33
Research question 2 35
Research question 3 37
Research question 4 39
Research question 5 41
Discussion of finding 44
CHAPTER FIVE
Summary of finding 50
Conclusion 52
Recommendation 54
Reference 56
Appendix 59
CHAPTER ONE
INTRODUCTION
BACKGROUND OF THE STUDY
The technology today has greatly improved as well as widened both in meaning and in scope by constant improvements in the field of technology unlike in the by gone years. Offices are now equipped with how modern electronic machine.
At the turn of the century most written information was compiled by hand, in pen and ink, copies were made by hand, a communication was by letter, telegraph or in person. Today most of the tedious functions related to information handling and processing and done through the computer and telecommunication systems, these systems have evolved to the point where a manager can be in touch with his business form his or her home, car or in mid-flight
Managing communication is one of the most challenging tasks facing most business offices today, be it private public, government or multi-national corporations. Recants innovations information technology have necessitated the need for constant review of new technical method and equipment in information processing. This will also result in constant review of our information processing system. This new innovations should help keep the business information system current and every accurate so that quality decisions can be made at every level.
Today, the outcome of technology is newspaper less office occasioned by office information and communication system with the tools of information and communication system such as E-mail, internet, fax telex, telephone, world wide web (www) and video conferencing the etc. office and services have become much easier, faster, and satisfaction the world has turned into a computer age, through the element of office information and communication system. It was and is still the key enabler to this new way of working that has transformed the landscape of todays business Umunnah, 2003.
In the view of O. bring (2002) office information and communication system is the use of microelectronic equipment for processing information and communication. Information and communication system is the discipline encompassing computer systems, telecommunication networks and multi- media application, little wonder Ojukwu and Ojukwu, (2002) defined the term as the acquisition processing, storage, and dissemination. Of vocal pictorial textual and numerical information by microelectronic based on combination of computing and telecommunication. Office information and communication system are advantageous in changing workers attitude to work especially the secretaries in establishing efficiency in communication, in profit, in operating new jobs and effective in mass education. In deed, office work would have been cumber some and organization goals and objective unattainable without the tools of office information and communication system.
There is need that current development in the area of office information and communication system, should be investigated with view of identifying skills that should be infused onto today’s secretaries.
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