IMPROVING CUSTOMER SERVICE IN NIGERIA COMMERCIAL BANKS. A RESEARCH PROJECT MATERIAL ON BANKING AND FINANCE
CUSTOMER: a person’s society, firm or company may be termed a customer when he makes an offer to become a customer. Which the bank duely accepts
COMMERCIAL BANK: these are banks established to trade retail- bankingservices at a profit the commercial banks act as bankers to everybody who so desire provided he or she has the capacity to do so
The main objective of imp[roving customers services in Nigeria commercial Banks. Consequently, this research work, captioned is ammid or based at determining the relationsahip that exist between commercial anks and their various customers, as well this relationship must be seen with enough for business transaction.
This work or objecive of this research writing gave a through description of the right duties, responsibilites of commercial banks to hteir customers also on the circumstances under which a bankcan disclose infromation about he customer.it also treats the measure to be taken to ensure that customer service in such area as staffing an so on can be improved
banking: it is an institution established for the purpose of rendering retail banking services at a profit.
Improving customer services in Nigeria banks: Banking in Nigeria has grown beyond the variety of banks increased. Competition as a result banks were forcved to be in no value and services oriented. But this high rate of growht at the banking industry has yielded to some undisirable side effect amongst these is the lossof professionalism in the services at banks to their customers. This is one of the major problem facing our banking system in Nigeria today. This is one of banking malfeasonce but loss of professionalism in the sercise of banks to their customer was chosen in order not to deviate from the scope an limitations of his research work.
The solution to this problem lies with the management to regain the expected professionalism whichshould be exercised by banks dealing with their customer. The managegment ccan only achieve this by using any possible strategy to ensure that customer sensises in Nigeria commercial bankd their aims at determining the relationship that exist beween commercial banks and their variaouscustomers. This relationship must be cordial to ensure an atmosphere that is smooth enough for business transactions.