ABSTRACT The study provides an appraisal of the nature and framework for the management of organizational conflict. It proffers a structural study of the nature of organizational conflict and …
EFFECTIVENESS OF INNOVATION CUSTOMER SERVICE AS AN AID TO INCREASING CUSTOMER SATISFACTION IN TELECOMMUNICATION INDUSTRY
CHAPTER TWO 2.0 REVIEW OF RELATED LITERATURE 2.1 CONCEPTUAL FRAMEWORK 2.1.1 CONCEPT OF SERVICE AND SERVICE INNOVATION Traditionally services are described as elements which cannot be …
THE IMPACT OF ORGANIZATIONAL CULTURE ON EFFECTIVE EMPLOYEES’ PERFORMANCE TOWARDS THE ATTAINMENT OF THE ORGANIZATION GOALS
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND TO THE STUDY Organizational culture refers to a system of shared assumptions, values, and beliefs that show people what is appropriate and …
THE EFFECT OF DISPUTE MANAGEMENT AND CULTURAL DIVERSITY ON EMPLOYEE PERFORMANCE
CHAPTER ONEINTRODUCTION1.1 BACKGROUND TO THE STUDYFadipe (2000) sees dispute as a form of disagreement in an establishment between two individuals or groups who have cause to interact …
EXAMINING THE CAPACITY OF HUMAN RESOURCES DEPARTMENT TO DRIVE ORGANIZATIONAL CHANGE
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND TO THE STUDY All over the world, every organization usually have resources at their disposal which they deploy to realizing their goals and …
AN EVALUATION OF MOTIVATIONAL POLICIES IN ENHANCING EMPLOYEE PERFORMANCE IN THE PUBLIC SERVICE
CHAPTER 1 1.1 BACKGROUND OF THE STUDY Hornby (2010) defined an employee as “a person who is paid to work for somebody” (p.480). The International Labour Organization elaborate this …
INVESTIGATING LEADERSHIP STYLE BEHAVIOURAL AND MANAGERIAL COMPETENCY OF SUCCESSFUL HR MANAGER
CHAPTER ONE INTRODUCTION 1.1 Background of the study No organization has ever existed without leadership. An individual need not be the senior officer or …
THE IMPACT OF DIGITAL DEVICES ON WORK-LIFE BALANCE, JOB STRESS AND JOB SATISFACTION
CHAPTER 1: INTRODUCTION 1.1 Background of the Research In recent times, various reforms in the banking sector of Nigeria, has made the banking occupation to be more demanding (Olimugiwa, 2015). …
INVESTIGATION INTO CORPORATE SOCIAL RESPONSIBILITY STRATEGIES FOR OIL AND GAS COMPANIES IN NIGERIA
CHAPTER 1: INTRODUCTION 1.1Research Background The Niger Delta has fallen short in its economic and social development despite the presence of many oil and gas firms operating in the region …
CASUALIZATION AND EMPLOYEE COMMITMENT IN ETISALAT NIGERIA
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND TO THE STUDY This study is examining the relationship between casualization and employee commitment in Etisalat Nigeria. Allen …
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INVESTIGATING INTO THE PROBLEMS OF PERSONNEL MANAGEMENT AND IT’S EFFECT ON WORKERS PRODUCTIVITY IN SOME SELECTED BUSINESS ORGANIZATION
CHAPTER ONE BACKGROUND OF THE STUDY Management, the life-wire of any organization, is the most precious part of civilization. One of the most important responsibilities of any organization is …
ASSESSMENT OF THE CRITERIA FOR THE PROMOTION OF EMPLOYEES IN ALO ALUMINIUM COMPANY
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY In today’s business world it has been proved that for any organization or firm exist or survive, it must be profit-oriented. A part from …