THE PROVISION OF QUALITATIVE SERVICES RENDERED TO CUSTOMERS IN COMMERCIAL BANKS
ABSTRACT
The banking business has experienced structural changes over the decades like other business.The government continually encourages the expansion of the services rendered by bank and also facilities both in the urban and rural area. In other to provide comprehensive banking in the country. Banking has been in existence as far back 2500 B.C. Nigeria Government intervention began in 1975 where the military government restructured and Nigerian in stages in the banking system. It has an aim of participation to obtain a maximum benefit of the economy in its operation. Commercial banks can either be privately or publicly owned. Some of the functions are to make currencies available to the public in domination required, providing foreign exchange transaction and also transferring funds through bills and credit for export and imports. Based on the above, the study’s aim is to discover the ways which qualitative services can be provided by commercial banks to their customers with particular reference to commercial banks. In conclusion, attempts were made to highlight the problems and prospects of those banks and possible solutions to the relevant problems encountered by commercial banks, while performing their functional duties given to them.
TABLE OF CONTENTS
CHAPTER ONE
1.0 INTRODUCTION 1
RESEARCH OBJECTIVES 2
RESEARCH QUESTIONS 2
SCOPE OF STUDY 3
LIMITATION OF STUDY 4
OPERATIONAL DEFINITION OF TERMS 4
CHAPTER TWO
2.0 REVIEW OF CONCEPT 6
SERVICES OF COMMERCIAL BANKS 7
THE ORGANIZATION STRUCTURE OF NIGERIA COMMERCIAL BANKS 17
QUALITIES OF COMMERCIAL BANKING SERVICES 19
CRITICISMS OF BANKING SERVICES IN NIGERIA 21
CHAPTER THREE
SUMMARY OF FINDINGS, RECOMMENDATION AND CONCLUSION 25
SUMMARY OF FINDINGS 23
IMPLICATION OF RESEARCH FINDINGS 26
RECOMMENDATION 28
CONCLUSION 30
BIBLIOGRAPHY 32
CHAPTER ONE
1.0 INTRODUCTION
The services Nigeria commercial bank render differs depending on the size of the organization. For instance, services rendered to the a large organization engaged in international trade is different from that of a sole trader-irrespective of the size, banks operates the kind of account that will facilitate individuals keeping his personal asset and savings in a complete safety. Many customers also suffer one frustration or the other from banking operation such as long delay in bank, the turn down of loan requested, poor staff/customers relationship and inadequate knowledge of the range of services offered by commercial banks to the public.
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