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THE ROLE OF COMPLAINTS HANDLING SYSTEM IN ENHANCING CUSTOMER SATISFACTION

posted on July 3, 2020

THE ROLE OF COMPLAINTS HANDLING SYSTEM IN ENHANCING CUSTOMER SATISFACTION CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Customer complaint is a customer’s expression of …

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COMPILATION OF BIBLIOGRAPHY ON ABORTION IN NIGERIA (2009-2012)

posted on September 5, 2019

Introduction Entries Author Index Chronological index Source index Subject index Introduction Abortion is the removal or expulsion of an embryo or foetus from the uterus, resulting or causing …

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PUBLIC COMPLAINTS COMMISSION AS AN INSTRUMENT FOR REDRESSING ADMINISTRATIVE INJUSTICE IN NIGERIA. AN ANALYSIS

posted on August 22, 2019

CHAPTER ONE 1.0 INTRODUCTION Rigid Bureaucracy, administrative excesses, abuse of office and due process violation of even the most basic human rights, unwarranted, aggression, oppression, …

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PARTICIPATIVE LEADERSHIP STYLE AND IT'S EFFECT ON ORGANISATIONAL PERFORMANCE

posted on June 4, 2019

ABSTRACT This research sought to find the link between leadership styles and organizational performance. The research used a case study approach in which a sample of 60 employees out of a population …

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