CHAPTER ONE INTRODUCTION 1.0. BACKGROUND OF THE STUDY Hotel industry is define as the establishment responsible for provision of food, drinks and accommodation to quests who are willing to pay for …
IMPROVEMENT OF FRONT DESK SERVICE: A STRATEGY FOR INCREASED REVENUE GENERATION IN HOTELS IN ONELGA L.G.A OF RIVERS STATE
CHAPTER ONE INTRODUCTION BACKGROUND OF THE STUDY The swift of world markets has diverted noticeably from agricultural to service markets. Every service businesses are putting their best to enhance …
SERVICE MANAGEMENT IN THE HOSPITALITY INDUSTRY
CHAPTER ONE INTRODUCTION Hotel and restaurant management are bundled together and known as the hospitality industry or the Service sector. The sector plays significant roles in many economies, …
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CHALLENGES IN THE HOSPITALITY INDUSTRY AND SOLUTION A CASE STUDY OF CONCORD HOTEL IMO STATE OWERRI
CHAPTER ONE INTRODUCTION Tourism is defined as a composite of activities, services, and industries that delivers a travel experience to individuals and groups travelling fifty miles (about …
CONSUMER EXPERIENCE AND DESTINATION LOYALTY IN TOURIST SITE
CHAPTER ONE 1.0 Introduction Tourism represents a key industry in the Nigerian economy. In 2004, Nigerian received more than 12 million tourists with tourism representing approximately 8% of …
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CONTRIBUTION OF INVENTORY CONTROL PRACTICES TO THE SUSTAINABILITY HOTEL ESTABLISHMENT IN AWKA
CHAPTER ONE 1.0 INTRODUCTION Hospitality entails cordial reception, kindness in welcoming guests and strangers. Singh (2007) defined hospitality as reception and entertainment of guests, …
CUSTOMER PERCEIVED VALUE AND CUSTOMERS SATISFACTION IN TRAVEL AGENCY IN NIGERIA (A STUDY OF RIVERS STATE AIRLINEAIR)
CHAPTER ONE 1.0 Introduction It is believed that the goal of every organization is to meet the needs and the requirements of its stakeholders. Meeting the needs and the requirements of the …
IMPACT OF CUSTOMER RETENTION ON HOSPITALITY MANAGEMENT
CHAPTER ONE 1.0 Introduction Chapter One begins by clarifying the terminology used in this study. The background to the study, which contextualizes the topic under consideration, is then …
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ROLE OF RELIGION ON TOURISM INDUSTRY
CHAPTER ONE 1.1 Introduction Tourism according to MCINTOSH and Gupta (1977) as any voluntary activity that temporarily takes person away from his or her usual place of residence in order to …
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IMPACT OF EVENT CENTERS ON SOCIAL ACTIVITIES IN NIGERIA CITIES
CHAPTER ONE 1.0 INTRODUCTION The development of various means of communication continues to emerge as the society develops. Different eras of development in the society, were marked with forms …
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IMPACT OF RAIL TRANSPORT DEVELOPMENT ON TOURISM PERFORMANCE IN NIGERIA
CHAPTER ONE 1.0 Introduction In world of change, one constant in the last quarter of the twentieth century has been the sustained growth of tourism both as an activity and an industry …
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TOURIST ACCOMMODATION AND RETENTION IN THE NIGERIA HOSPITALITY INDUSTRY
CHAPTER ONE 1.0 Introduction In the modern times, the way people spend their vacations has undergone a great change. People like to spend good times with family and friend while at the same …
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