TABLE OF CONTENT Title page Certification i Dedication ii Acknowledgement iii Abstract iv Chapter One: 1.0 Introduction 1 1.1 Background Information 1 1.2 Problem Statement 6 1.3 Research …
METRICS FOR EVALUATING LIBRARY PERFORMANCE AND SERVICES AND WHEN TO USE THEM — SUCH AS INPUT AND OUTPUT MEASUREMENTS, QUALITY ASSURANCE MEASUREMENTS, IMPACT AND OUTCOME
TABLE OF CONTENTTitle pageCertification iDedication iiAcknowledgement iiiAbstract iv Chapter One:1.0 Introduction 11.1 Background Information 11.2 Problem Statement 61.3 Research Objectives 71.4 …