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METRICS FOR EVALUATING LIBRARY PERFORMANCE AND SERVICES AND WHEN TO USE THEM — SUCH AS INPUT AND OUTPUT MEASUREMENTS, QUALITY ASSURANCE MEASUREMENTS, IMPACT AND OUTCOME

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TABLE OF CONTENTTitle pageCertification iDedication iiAcknowledgement iiiAbstract iv Chapter One:1.0 Introduction 11.1 Background Information 11.2 Problem Statement 61.3 Research Objectives 71.4 …

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