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SATISFACTION OF SERVICE

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AN ASSESSMENT OF GUESTS SATISFACTION OF SERVICE QUALITY IN THE HOTEL INDUSTRY (A CASE STUDY OF ROBAN HOTEL ENUGU)

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AN ASSESSMENT OF GUESTS SATISFACTION OF SERVICE QUALITY IN THE HOTEL INDUSTRY (A CASE STUDY OF ROBAN HOTEL ENUGU) CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Quality customer service …

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