CHAPTER ONE INTRODUCTION 1.1 Background of the Study As industries engage in production of goods and services, they need to make them available to consumers at the right time right place and …
THE EFFECT OF MOTOR INSURANCE CLAIM MANAGEMENT ON CUSTOMER SATISFACTION; A CASE STUDY OF NIGERIAN INSURANCE CORPORATION
Table of ContentsTitle Page – – – – – – – – – – iDeclaration – – – – – – – – – – iiCertification – – – – – – – – – – iiiDedication – – – – – – – – – – ivAcknowledgements – – – – – – – – – vTable of …
THE IMPACT OF BANKING SERVICES ON CUSTOMER SATISFACTION (A CASE STUDY OF FIRST BANK OF NIGERIA PLC)
ABSTRACTIn banking, qualify of customer services plays a crucial role in the context of sustaining business growth. The relationship between a bank and its customers must be a permanent and enduring …
THE EFFECTS OF TELECOMMUNICATION SERVICE ON CUSTOMER SATISFACTION IN NIGERIA
THE EFFECTS OF TELECOMMUNICATION SERVICE ON CUSTOMER SATISFACTION IN NIGERIA ABSTRACT The study was carried out to determine the effect of telecommunication service on service delivery and …
THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN BANKING INDUSTRY
CHAPTER ONE INTRODUCTION 1.1 Background to the Study Service quality, especially in the banking sector, has been a popular research topic. Gefen (2000) defined service quality as “the …
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EXAMINATION OF E-BANKING AND CUSTOMER SATISFACTION IN NIGERIA BANKS
CHAPTER ONE INTRODUCTION 1.1 Background to the Study Banking in Nigeria from the beginning has always been a simple business; consumers saved their money with banks and received their …
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STUDY OF INTERPERSONAL COMMUNICATION AND ITS IMPACT ON CUSTOMER SATISFACTION AND LOYALTY TO THE SERVICE PROVIDER
ABSTRACT This study is on study of interpersonal communication and its impact on customer satisfaction and loyalty to the service provider. The total population for the study is 200 staff of …
APPLICATION OF MARKETING CONCEPTS IN BANKING INDUSTRY AND ITS EFFECT ON CUSTOMER SATISFACTION
CHAPTER ONE INTRODUCTION 1.0 BACKGROUND OF THE STUDY Marketing concept is a customer oriented philosophy which states that customer’s satisfaction is the economic and …
IMPACT OF QUALITY SERVICE DELIVERY ON CUSTOMER SATISFACTION IN DEPOSIT MONEY BANKS IN NIGERIA
CHAPTER ONE INTRODUCTION 1.1 Background to the Study The growing sophistication of consumer needs and wants amidst fierce competition in the banking …
THE IMPACT OF BANKING SERVICES ON CUSTOMER SATISFACTION
THE IMPACT OF BANKING SERVICES ON CUSTOMER SATISFACTION ABSTRACT In banking, qualify of customer services plays a crucial role in the context of sustaining business growth. The relationship …
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