THE IMPACT OF STAFF RECRUITMENT AND TRAINING ON SERVICE DELIVERY

Abstract

This study is on the impact of staff recruitment and training on service delivery. The total population for the study is 200 staff of Kogi state Hotel, Lokoja, Kogi state. The researcher used questionnaires as the instrument for the data collection. Descriptive Survey research design was adopted for this study. A total of 133 respondents made human resource managers, cooks, senior staff and junior staff were used for the study. The data collected were presented in tables and analyzed using simple percentages and frequencies

 CHAPTER ONE

INTRODUCTION

• Background of the study

The background of the study can be traced back to the colonial era during the administration OF Lord Lugard. Formally, Kogi Hotels was known to be a catering rest house meant for public servants and other traveling. By then, no amount of money was been charged for the service rendered. The catering rest house were been established in all the district of the then northern region. Before the creation of Kogi State, the rest house is been controlled and governed by Kogi local government in 1991 when Kogi State was created, the catering rest house was changed to Kogi hotel and at same time handed over to Kogi Hotel and tourism board. After the hotel and tourism board, it was fully commercialized in such a way that charges are collected for service been rendered to customers, this serves as their main sources of revenue to settle or pay the salary of the staffs. In September, 1994, the hotel was contracted out to a private hotel management called the debras hotel and later returned to Kogi hotel after two years and up till now, it is been managed as a public limited liability company (PLC). The staff strength of Kogi hotel presently is thirty (30) including both the senior and junior staff of the hotel. The total which was located in Kogi State was created along with eight other decree of 37 of 27th August, (1991), it was exercised from Kwara to the west and Benue state to the east, Kogi State most centrally located of all the state of the federation it share common boundaries with Niger, Plateau and the federal capital territory to the north tot eh east the state is bounded by Benue and Enugu to the south, Edo and the west by Ondo/Ekiti and Kwara state.

The state comprises of the Igala, Ebira, Okuns, Bassa, Nupe as the major tribes and other small ethnic groups of the Ayere, Oworo, Ogori, Kakanda making it very heterogeneous. The state is blessed with abundant human and mineral resources, including iron ore, marble, limestones and mica. According to the fact sheet on Kogi State, the provision of the census result released in (1991) by National Population Commission Kogi State has a population of 2, 099, 040. It is made up of twenty one local government areas and as a land mass area of 1,944,267 hectare. The state has two main seasons that is, wet and dry. It enjoys wet season from late March to end of October. The major occupation of the people are farming, fishing and trading. The state endowed with abundant natural resources. The cultural life of the people is a clear manifestation and the reflection of the divergent heterogeneous culture groups. The administration of the state took off with the appointment of Col. Danladi Zakari as the first military administrator to pilot the affairs of the new state.From 1991 to date, the state has had two civilian administrator of Prince Abubakar Audu, four military administrator Co. Zigu Lasa Afakiria, Co. Augustine Omeruo, Alhaji Ibrahim Idris and Capt. Idris Wada who is the current governor of the state.

1.2 STATEMENT OF THE PROBLEM

The fact must be recognized that the success of any organization is largely dependent up the recruitment of staff and training process in service delivery. No one would deny the clear importance of recruitment of staff and training process in service delivery in an organization, it is disheartening to note that recruitment of staff and training process in service delivery are relegated to the background in most public cooperation in Nigeria very little attention is given to recruitment of staffs and training process in service delivery. Managers of these organizations are not committed to the task involved in recruitment of staff and training process in service delivery and those who realize the need for it in this organization lack the basic skills and techniques required in it. In fact, one is seriously touched with the ways and manners our public cooperation are being managed. Many of these operations have failed to meet the expectation of the people because of apparent mismanagement. Even any managers have been having notion that they pay their workers but they refuse to work. These problems and many others have led to the non-performance of most cooperation with some negative multiplier effect. When one evaluate the recruitment of staff and training process in service delivery in Kogi State hotel and in Nigeria at large in terms of its general administration, the major product of this project one cannot deny the fact that the project has performed to a reasonable extent, however, when compared with similar establishment, there is still room for improvement in all its areas of operation. This study is designed to investigate the various recruitment of staff and training process in service instruments employed by the management of Kogi State Hotels, Lokoja.