TABLE OF CONTENTS
CHAPTER TITLE PAGE
Fly Leaf
Title Page – – – – – – – i
Certification – – – – – – – ii
Dedication – – – – – – – iii
Acknowledgements – – – – – iv
Table of Contents – – – – – – v-vii
List of Tables – – – – – – viii
List of Appendices – – – – – ix
Abstract – – – – – – – x
1.0 INTRODUCTION – – – – – 1
- Background of the Study – – – – – 1-4
- Statement of the Problem – – – – – 4
- Objectives of the Study – – – – – 5
- Research Questions – – – – – 5-6
- Significance of the Study – – – – – 6
- Scope of the Study – – – – – – 7
- Limitations of the Study – – – – – 7
- Definition of Terms – – – – – 8
2.0 REVIEW OF RELATED LITERATURE – – 9
2.1 Utilization of Information and Communication
Technology – – – – – – 9
2.1.1 Communication – – – – – – 10
2.1.2 Digital Converges – – – – – – 11
2.2 Organizational Development of Banks and the Effect
of Information and Communication Technology Acts
on Banking – – – – – – 11-12
2.3 Organization, Efficiency, Productivity and Profitability -12-15
2.4 Theoretical Framework – – – – – 15-17
2.5 Review of Studies – – – – – 17-18
3.0 RESEARCH MOTHOLOGY – – – – 19
3.1 Research Design – – – – – – 19
3.2 Population of the Study – – – – – 19
3.3 Sample and Sampling Procedure – – – 20
3.4 Instrument for Data Collection – – – – 20
3.5 Validity and Reliability of Research Instrument – 21
3.6 Method of Data Presentation and Analysis – – 21
4.0 DATA PRESENTATION, ANALYSIS AND
DISCUSSION OF FINDINGS – – – 22
4.1 Data Presentation – – – – – 22-32
4.2 Discussion of Findings – – – – – 33-35
5.0 SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Summary – – – – – – – 36
5.2 Conclusion – – – – – – – 37
5.3 Recommendations – – – – – 37-38
References
Appendices
ABSTRACT
This study aimed at examining the effect of information and communication technology in Banking (A Study of Union Bank Plc, Ikot Ekpene Branch). The central objectives of the study was set thus: to know how information and communication technology has improved efficiency in the Union bank plc, The research used quota sampling method to select the respondents which 25 respondents was the sampling size for this study. The research shows that information and communication technology has effect in banking in aiding productivity and enhancing efficiency in banking operations.
CHAPTER ONE
INTRODUCTION
- Background of the Study
Today’s business environment is very dynamic and undergoes a change as a result of technology. Innovation has increased awareness and demand from customers. Business organizations especially first century banking sectors operated complex environment characterized by those changing condition and highly unpredicted economy.
The banking sector that provides financial services to individuals, organizations, institution, etc has been totally revolutionized by the impact or effect of information and communication technology in virtually all areas of its operations. Many years ago, a lot of tasks were carried out manually. These includes: preparation of cash books, journals, general ledgers, final accounts and reports. This however accounted to greater extent of long delays in providing financial services to customers – long queue experienced in banking halls, long turnaround time in meeting customers’ – equest like cheque books, equisition, raising draft processing of loan request, withdrawal/deposit of cash, trade payment, etc.
But today, the story has changed significantly due to the effect of information and communication technology. Unlike before where you have many paying and receiving tellers in the banking halls but you have fewer tellers nowadays and Automated Teller Machine (ATM machine) in many strategic locations both within and outside bank premises.