THE ROLE OF ADMINISTRATIVE OFFICERS IN EFFECTIVE SERVICE DELIVERY:( A CASE STUDY OF UYO CITY POLYTECHNIC, UYO)

THE ROLE OF ADMINISTRATIVE OFFICERS IN EFFECTIVE SERVICE DELIVERY:( A CASE STUDY OF UYO CITY POLYTECHNIC, UYO)

CHAPTER ONE

INTRODUCTION

• Background of the Study
• Statement of Problem
• Objective of the Study
• Research Questions
• Research Hypothesis
• Significance of the Study
• Scope of the Study
• Limitation of the Study
• Definition of Terms

CHAPTER TWO

LITERATURE REVIEW

2.1 Administrative/Management Principles and Function

2.2 Attributes of Administrative Officer

2.3 Classification of Administrative officers based on their Cadre

2.4 The role of Administrative Officers in effective service delivery.

2.6 Problems facing administrative officers

Chapter Three: Research Design and Methodology

3.0 Introduction          –           –           –           –           –           –           –           –

3.1 Area of study        –           –           –           –           –           –           –           –

3.2 Population of study                      –           –           –           –           –           –

3.3 Sample determination and sample techniques    –           –

3.4 Source of data       –           –           –           –           –           –           –           –

3.5 Method of Data collection           –           –           –           –           –           –

3.6 Data presentation  and Analysis  –           –           –           –

Chapter Four: Presentation of Data Analysis and Interpretation

4.0 Introduction

4.1 Data analys

4.2 Test of Hypothesis

4.3 Discussion of Findings

Chapter Five: Summary, Conclusion and Recommendation

5.0 Introduction

5.1 Summary

5.2 Conclusion

5.3 Recommendations

References

Appendix

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

The word administration is derived from the latin word ‘ad’ and ‘ministiare’ which means to serve. Administration may be defined as “group activities which involve cooperation and coordination for the purpose of achieving desired goals or objectives”.

Administration according to Sharma and Sadana (2009) generally involves cooperative efforts by a number of people to achieve some purpose. Bhagwan and Bhushan (2010) conceive administration as along and slightly pompous work, but it has a humble meaning, for it means to care for or to look after people, to manage affairs. Public on the other hand is something which belongs to the whole community; it belong to the generality of people; it belongs to everybody. Public administration therefore refers to the organization and management of materials to achieve the purpose of government. Having said that, an administrative officer therefore may be described as trained personnel who use his administrative know-how to coordinate efforts to carry out public policies in order to achieve organizational goals. In the final analysis, the writer wishes to point out aptly that an administrative officer has a vital role to play in effective service delivery in Academic organizations using Uyo City Polytechnic as a case study.

• STATEMENT OF PROBLEM

Despite the good intentions of administrative officers in effective service delivery, yet, there are some problems militating against the smooth attainment of its goals which include:  The influence of a political class has gone a long way to slow down the work of administrative officer. Ecological factor (Environment) has also influence the work of the administrative officer. For instance, if the work environment is not peaceful, but full of rancor, the administrative officer might find it difficult to do his work effectively.

Inadequate finance can also go a long way in slowing down the effective service delivery of administrative officer. As it is known, money is bedrock of any administration, and inadequate managerial skills, all of these rendered the quality and quantity of services provided by the administrative officers inefficient and ineffective.

Therefore, it is pertinent to examine the contributions of administrative officers in rendering efficient and effective services Delivery in Uyo City Polytechnic and the different ways administrative officers can help provide administration services in Nigeria to achieve their organizational goals.

1.3 OBJECTIVE OF THE STUDY

The objectives of the study embrace the following:

1. To examine the functions of administrative officer in an organization.
2. To identify the significant relationship between administrative officers and effective attainment of organizational goals

• To find out how administrative officer can contribute to the effective service delivery in academic organization in Nigeria.

1. To evaluate the adverse effect ecological factor (environment) has on the work of administrative officers.
2. To identify if the role of administrative officers are a pre-requisite to the achievement of Academic organizational goals
   • RESEARCH QUESTIONS

The following questions have been formulated to act as a guide so as to achieve the objective this               of study.What is the function of administrative officer in an organization?

1. Is there any significant relationship between administrative officers and effective attainment of organizational goals?

• Does the role of administrative officer contribute to the effective service delivery in academic organization in Nigeria?

1. Does ecological factor (environment) have adverse effect on the role of administrative in effective service delivery?
2. Is the role of administrative officers is pre-requisite to the achievement of Academic organizational goals
   • RESEARCH HYPOTHESIS

For the purpose of this study, three hypotheses have been formulated as follows:

H₀ : There is no significant relationship between the administrative officer and attainment of organizational goals.

H₁ : There is significant relationship between the administrative officer and attainment of organizational goals.

H₀ : Administrative officer does not contribute to the effective service delivery in academic organization in Nigeria

H₁ : : Administrative officer  contribute to the effective service delivery in academic organization in Nigeria

H₀ : The role of administrative officer are not  a pre-requisite to the achievement of Academic organizational goals.

H₁ : The role of administrative officer are a pre-requisite to the achievement of Academic organizational goals.

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THE ROLE OF ADMINISTRATIVE OFFICERS IN EFFECTIVE SERVICE DELIVERY: (A CASE STUDY OF UYO CITY POLYTECHNIC, UYO)