THE IMPACT OF EMPLOYEE TRAINING ON PERFORMANCE AND PRODUCTIVITY (A CASE STUDY OF AKWA IBOM STATE WATER BOARD COMPANY, UYO)
CHAPTER ONE
GENERAL INTRODUCTION
Title Page – – – – – – – – – i
Certification – – – – – – – – ii
Dedication – – – – – – – – – iii
Acknowledgements – – – – – – – iv
Abstract – – – – – – – – – vi
Table of Content – – – – – – – – vii
Chapter One – Introduction
- Introduction – – – – – – – – 1
1.1 Statement of the problem – – – – – – 3
1.2 Objectives of the study – – – – – – 4
1.3 Purpose of the study – – – – – – 4
1.4 Research Questions – – – – – – – 5
1.5 Research Hypothesis – – – – – – 6
1.6 Significance of the Study – – – – – – 6
1.7 Delimitation / Scope of the Study – – – – 7
1.8 Definitions of Terms – – – – – – 8
Chapter Two: Review of Related Literature
- The concept of employee training – – – – 10
- The Happy Productivity worker – – – – 12
- Responsibility for law and high workers productivity in
- Organization – – – – – – – – 15
- Budget and control of training program in organization – 20
- Determination of employee training needs in organization 23
Chapter Three: Research Design and Procedure
- Introduction – – – – – – – – 25
- Area of the study – – – – – – – 25
- Population of the study – – – – – – 25
- Sample and sampling techniques – – – – 25
- Sources of data collection – – – – – – 25
- Validation of the instrument for data collection – – 26
- Method of data administration – – – – – 26
- Method of data presentation/analysis – – – 27
Chapter Four: Presentation Analysis and Interpretation
- Introduction – – – – – – – – 28
- Analysis and presentation of data – – – – 28
- Discussions of findings – – – – – – 38
Chapter Five: Summary Conclusion and Recommendation
- Summary – – – – – – – – 40
- Conclusion – – – – – – – – 41
- Recommendation – – – – – – – 42
References
Appendix
CHAPTER ONE
GENERAL INTRODUCTION
1.0 INTRODUCTION
The impact of employee training on performance and productivity is the ability to perform and to give task effectively and translate same relative progress in the productivity level of Akwa Ibom State Water Board Company, depend solely on the level of experience and technological know-how which the employee has achieved in the course of doing such job. However there is a performance gap between a trained employee and the untrained employee.
The concept of employee training as put forward by Essien Obot in 1991 to describe the exposure of employees to program, skills, knowledge and techniques aimed at making the performance.
It also involves the exposure of employee’s perspective and effectiveness in the use of tools and equipment for enhanced productivity.
In any production, Akwa Ibom Water Board Company cannot give out its goods and services. In the first instance, efficient manpower to correct this abnormalities translate to the fact that certain technical, financial, managerial and marketing problems affecting most industrial organizations can best be solved through employee training and development.
In other words, every industrial organization needs, efficient and brilliant workers who can perform their jobs on the level established by standard set by its departments, including the organization itself, the industry and the organization in general else, where there is a gap between actual performance and established performance, productivity suffers. The caused effect or the impact of a dwindling productivity I the organization is determined to decrease in profit which may eventually lead to the closure of the organization if the gaps are not corrected.
Employee training has direct positive impact on the performance and water productivity in the organization. Employee training strives to solve certain managerial problems. These includes: early retirement, structural unemployment, under employment problem of retrenchural dismissals, redundancy and lay-losses and lay-offs. These problems culminate in enormous losses and conflicts in the organization as a result for management to forestall on coming crises in industrial relations or to remove bottle-neck problems in production sales and marketing can be improved through employee training or manpower development in the organization.
1.1 STATEMENT OF THE PROBLEM
Employee training is the process of transferring technical knowledge skills to workers in an organization which is capable of developing manpower and improving productivity. Through such special program, workers are prepared to meet challenging situations similar to their job although most organizations see it as a waste of fund and organizational resources.
It is important for an organization to undergo employee training program especially when workers are given new jobs, using new technology, recruiting workers, inadequate performances and noticeable lack of potentials and strength in productivity as well as performance.
In most organizations, wrong recruitment and selection of manpower are experienced as a result of favoritism. Other negative impacts include lack of proper induction and orientation of employees. These factors contribute to poor performance and productivity in production process. Hence, the need to assess the impact of employee training and performance and productivity in Akwa Ibom State Water Board Company, Uyo.
1.2 OBJECTIVES OF THE STUDY
The researcher’s objectives of carrying out the study are stated as follows:
- To prepare employees for higher functions improved standard of performance on their job.
- To ascertain the techniques of achieving improved quality of work and work moral through employee training.
3 To ensure that waste of resources and efficiency is drastically reduced through employee training and manpower development in the organization.
4 To determine relative relationship that exist between employee training and increased productivity in the organization.
1.4 RESEARCH QUESTIONS
In order to bring this research study into a form that will enhance the formation of research testable, the following are the research questions for the study.
- Does employee training enhance productivity?
- How can an organization train an employee?
- How does an employee training impact staff performance in an organization?
- Could employee training lead to increase productivity of workers in an organization?
- Can worker performance and productivity growth be effectively enhanced through the acquisition of the job training.
- Can improved quality of work and work moral be achieved through effective employee training and manpower development?
1.5 RESEARCH HYPOTHESIS
The following null hypotheses were formulated to enable the researcher arrive in a reliable outcome:
- Employee training has no direct positive impact on staff performance and increased productivity on organization.
- There is no significant relationship between employee training and increased productivity of workers in an organization.
1.6 SIGNIFICANCE OF THE STUDY
It is envisaged that this study will be of significance in the following ways.
- The study is equally important to other researcher and the general public who may wish to use recommendation of the study for the study for further research work.
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