CHAPTER ONE
INTRODUCTION
BACKGROUND OF THE STUDY
The name NTA means Nigeria Television Authority. The station has brought forth over thirty other television stations in different parts of Nigeria. It is headed by a general manager and six other managers who help in day to day running of business. Nigeria Television Authority being a very big family has some roles they play as a communication Industry and these include: 1. To inform, entertain and enlighten their audience, maintaining its leadership position in Television broadcasting 2. Enrich the life of Nigerians by influencing positively his social, cultural, economic, political and technological thinking through a wide choice of programmes; to mention but a few. Nevertheless, the roles they play in communication Industry seem to be carrying them away from giving their secretaries chana to contribute our play their roles effectively in the communication industry. They indulge in using their journalists and reporters for any information they need. Managers and staff in the communication industries have equally acquired the knowledge of the use of modern office equipments like computers, tapes, and disc for information recording and report writing thereby neglecting the roles of efficient and effective secretaries especially when it comes to profession and effective secretaries especially when it comes to profession.
Most of the employees in communication industries are mainly journalists, reporters/correspondent. And news casters with just a few copy typists. The few secretaries there are not always recognized let alone giving them ample opportunity to exhibit their initiatives. An investigation into Nigeria Television Authority proves that the secretaries there are not receiving adequate attention needed to motivate them and that when it comes to promotion, they are not promoted as and at when due; compared with their counterparts in other professions. The bitter part of it all is that they see people whom they academically occupying higher positions and secretaries find themselves subordinate to incompleted ones as their boss. All these norm and problems faced by secretaries pushed the researcher into carrying out a survey of the roles and performance efficiency and effectively of secretaries in modern communication industries in Enugu Urban.
1.2 STATEMENT OF THE PROBLEM
In most offices today, objectives are difficult to realize. These in most cases have been blamed on the secretaries who are the mirror of the executives. To a large extent of their responsibility and thus limits the scope of their job to only typing documents which is always full of errors and taking dictations which they cannot even transcribe accurately.