THE EFFECT OF BUSINESS PROCESS RE ENGINEERING ON ORGANIZATIONAL OBJECTIVES IN UNION BANK PLC. A RESEARCH PROJECT MATERIAL ON PRODUCTION AND OPERATIONS MGT.
Concept of Business Process Re-engineering
Business process re-engineering is an integrated set of disciplines for building or changing an enterprise, its processes, and systems. It integrates the most powerful change methods and makes them succeed. Business process re-engineering provides management with a tool box of change methods. It aims to select and integrates the most powerful methods so that management can plan and succeed with complex change while continuing to run the business (Nadler, 2006).
However, Kaizen (2009) opined that business process re-engineering is about the simplification of work to achieve higher quality, better results for customers, and lower costs. It is about replacing manual processes with automation, eliminating unnecessary bureaucracy, streaming and minimizing handoffs across departments providing the right information at the right time to the right people, eliminating unnecessary work, reducing unnecessary controls, empowering every employee and getting it right the first time.
However, Klein (2007) defines business process re-engineering as the rapid and radical redesign of strategic, value added business and the system policies and organizational structures that support them to optimize work flows and productivity within an organization. Johansson and Mchugh (2008) opined in their book â€œBusiness Process Reengineering: Breakpoint strategies for market Dominance,â€ defines business process reengineering as the means by which an organization can achieve radical change in performance, as measured by cost, cycle time, service and quality, by the application of a variety of tools and techniques that focus on the business as a set of related customer-oriented core business processes rather than a set of organizational functions.
Furthermore, Jacob (2009) defines (BPR) as an informed, participative process resulting in new ways of doing business that position an entire organization for success, now and into the future.