ABSTRACT
This research study focused on comparative design of e-guest reception system, a case study of Kevino White Guest House, Ikot Ekpene. The research work was necessary because of existing problems such as: Tedious manual method of recording guest information. Difficulty in the retrieval of needed information pertaining to past and current guest check-in and check-out information The objective of the study is to develop a guest information tracking system for hotel to maintain and easily track information about guests that check-in and check-out of the hotel. In every organization adequate information keeping is very important as it will aid easy updating and management of information. In a hotel, so many guests check in and check out on a daily basis. However, without a computerized system it will be difficult to know who has checked in or checked out. A guest information system has been developed to aid easy updating and tracking of guest information and to help to easily query for guests that has checked in and checked out of the hotel. The software development model used is Object Oriented Analysis and Design Methodology (OOADM), the programming language used is pHp Hypertext pre-processor (PHP) and the database used is MySql.
CHAPTER ONE
INTRODUCTION
1.0 Introduction
This chapter presents the introduction to comparative design and implementation of an e-guest reception system. It presents the introduction, background of the study, statement of the problem, aim and objectives of the study, scope of the study, significance of the study, organization of the research and definition of terms.
1.1 Background of the Study
In the recent years, tourism industry used information technology to provide entertainment and service, and this practice has been widely accepted in the tourism sector. Page (2011) asserted that hotels are part of the hospitality industry that has not been immune to change. According to Walker (2010) technology has a great impact on the hospitality industry in recent years, and this will continue to increase the uses of computers and the growth of information technology in general. Furthermore, the sophistication of information technology has made it possible for patrons/clients to sign in and check out from their rooms by using a keyboard linking the hotel’s computers to the bedroom’s television set (Walker, 2010). Information and Communication Technology (ICT) is defined as the use of digital tools for business function and processes. ICT includes the use of hardware, software, groupware, telecommunications, net ware and the intellectual capacity also known as human ware to develop programmes and preserve equipment.