TABLE OF CONTENTS
Title page i
Certification ii
Dedication iii
Acknowledgment iv
Abstract vi
Table of Contents vii
CHAPTER ONE
1.0 INTRODUCTION 1
1.1 BACKGROUND TO THE STUDY 2
1.2 STATEMENT OF THE PROBLEM 3
1.3 STATEMENT OF THE HYPOTHESIS 4
1.4 OBJECTIVE OF THE STUDY 5
1.5 SIGNIFICANCE OF THE STUDY 5
1.6 SCOPE OR DELIMITATION OF THE STUDY 6
1.7 DEFINITION OF TERMS 6
1.8 PLAN OF THE STUDY 7
CHAPTER TWO
2.1 LITERATURE REVIEW 9
2.2 CONCEPTUAL REVIEW 11
2.3 EMPIRICAL REVIEW 26
CHAPTER THREE
3.1 RESEARCH METHODOLOGY 29
3.2 STUDY POPULATION 29
3.3 SAMPLE SIZE 30
3.4 INSTRUMENT FOR DATA COLLECTION 31
3.5 SAMPLING PROCEDURE 34
3.6 METHOD OF DATA COLLECTION 35
3.7 METHOD OF DATA ANALYSIS 35
CHAPTER FOUR
4.1 COLLECTION AND ANALYSIS OF DATA 38
4.2 ANALYSIS OF DATA 42
4.3 ANALYSIS OF DATA AND STATEMENT 0F
ANNUAL REPORT 49
CHAPTER FIVE
5.1 SUMMARY, CONCLUSION AND RECOMMENDATIONS 54
5.2 SUMMARY 55
5.2 CONCLUSION 58
5.3 RECOMMENDATION 59
REFERENCES 61
CHAPTER ONE
1.0 INTRODUCTION
It has become obvious that all economic resources and human resources are the least efficiently used. However, the greatest opportunity to improve economic performance is within the improvement of the effectiveness of people and their work. Therefore, human resources management can be defined as the effective management of human resources. This means that managing people is an essential activity in that it’s basic management responsibility in every organization. It also means that it involves planning, directing and controlling beings in employment It is also an act that is required and must be performed in both governmental and private organizations. Human resources management is also essential under any economic system that is, under capital as well as socialist system. It is also an essential function in small and large business. Finally, it is a continuous and inevitable process.
1.1 BACKGROUND TO THE STUDY
In any typical organization, human resources connote both the quality and quantity of labour that are exhibited in the form of mental capabilities. Physical efforts and overall technical know how of the organizational actors. Human resource management therefore, entails the means through which an organization sustains, motivates and even discipline of human resources to enhance the maintenance of human resources, human relationship and the physical well-being of employees and above all, for the achievement of organizational, it is the job of the personnel department in an organization to offer measures aiming at enhancing the effective management of human resources in order to boost its overall performance.
1.2 STATEMENT OF THE PROBLEM
The study is based on the effect of human resources management on the overall performance of a firm in an organization, a case study of Zenith International Bank Limited, Victoria Island, Lagos. What justifies the continued existence of an organization is the achievement of its set goals and objectives. A typical organization has within its capacity several resources, which it can harness, towards achieving the goals. Basically, these resources: the human money, material and machinery resources of all these resources however, the effect of human resources on the overall performance of an organization cannot be over-emphasized. No matter how self sufficient or how good the management of an organization feels over its set goats and its achievement so far, it should realize that without human resources, the organization could not really perform neither can its set goals be achieved. We can only begin to understand the considerable complexities when we recognize (Human resources) operations. When we recognize that unlike machines, raw materials or other input to production, labour (human resources) is not a commodity that labour market is composed of million of human beings whose well-being is of great importance. Management should therefore observe the human resources in a different perspective, realizing its priority over other resources. Many firms today are yet to realize this fact, and subsequent effect over this ignorance is detrimental to the organizational performance.