SECRETARY AS THE IMAGE – MAKER OF A BUSINESS ORGANIZATION

TABLE OF CONTENT

TITLE PAGE

APPROVAL PAGE

DEDICATION

ACKNOWLEDGEMENT

TABLE OF CONTENT

ABSTRACT

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

1.2 STATEMENT OF PROBLEMS

1.3 PURPOSE OF THE STUDY

1.4 SIGNIFICANCE OF STUDY

1.5 SCOPE OF THE STUDY

1.6 RESEARCH QUESTIONS

CHAPTER TWO

2.0 LITERATURE REVIEW

2.1 WHO IS A SECRETARY

2.2 THE QUALIFIED SECRETARY

2.3 TYPIST V SECRETARY

2.4 IMAGE MAKING FUNCTION

2.5 BUSINESS ATTRIBUTES

2.6 PERSONAL ATTRIBUTES

2.7 SUMMARY OF LITERATURE REVIEW

CHAPTER THREE

3.0 RESEARCH METHODOLOGY

3.1 AREA OF STUDY

3.2 POPULATION AND SAMPLE SIZE DETERMINATION

3.3 METHOD OF COLLECTING DATA

3.4 QUESTIONNAIRE DESIGN AND ADMINISTRATION

3.5 METHOD OF DATA ANALYSIS

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

CHAPTER FIVE

5.0 SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATION

5.1 SUMMARY OF FINDINGS

5.2 RECOMMENDATION

5.3 CONCLUSION

5.4 LIMITATION OF THE STUDY

5.5 SUGGESTION FOR FURTHER RESEARCH

BIBLIOGRAPHY

ABSTRACT

This study investigated the role of the secretary in the image making of a business organization with particular reference to Nigeria Breweries Plc Onitsha and our Lady’s Industries Nkpor-Agu Anambra State. In pursuance of this objective, the researcher presented and administered questionnaires to the secretaries of the above named organizations.

The theoretical frame work of the study was provided by review of related and relevant literature. Both questionnaires and library books were used in data collections.

Data collected through the questionnaire were presented in tables and analyzed using simple percentages. Form the data collected through questionnaire administered to the secretaries, the researcher found out the following:

Firstly, most secretaries at the above named organizations possess the standard speed of 100wpm in shorthand and that means that they are first class secretaries, while most of then also have the speed of 50 and 60wpm in typewriting.

Secondly, the secretaries confirmed that a better conclusive office will enhance their performance, that they should be provided with conducive offices, which will enhance their performance and promote the image of the company.

Thirdly, most secretaries in the above named organization agreed that the possession of personal and business attributes is very important to a secretary in the discharging of her responsibilities and functions.

It was also found out that the secretary is really the image maker of the organization, a living dairy for his / her boss and as such it cannot be as over statement to say that the efficiency of a an organization is judged through the performance of the secretary.

Finally, recommendations were made.

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

Secretary-ship is an important hub around which modern office and management revolves. Like the heart which is involved in the manufacturing, pumping and distribution of blood to various organs of the body, secretary-ship provides the bridge the body, secretary-ship provides the bridge which links the functions of different arm of an organization, creates a whole out of disjointed branches of activity.

The history of the secretarial profession could be terraced back to the industrial revolutions of the fourteenth to sixteenth centuries which gave birth to record keeping and the invention of the art of manuscripts. When it because imperative that these two innovations could not provide a complete answer to smoother take-off of business and full office operations, further inventions were made and these were the art of typing and printing, with the resultant training of the first batch of officers in the allied trades.

Because of the free use of the word “secretary” by all and semidry, only a few people have taken time to analyzed the important and concept of this essential vocation. In modern terms, secretary has become an omnibus terminology associated with a wide range of practitioners who have varying framework of correspondence and record keeping. For instance, no reasonable employer can go to the employment agency or put up an advert in the press today merely stating secretary wanted, unless he specifies the type and peculiar qualification or breed, the result is most likely to be negative. This confirms the age-long omission of appropriate nomenclature for many classes of paper workers now conglomerated under the tag secretary.

This background now leaves us with the question. Who is a secretary? Secretary-ship is a career, a vocation that has by its wide application and tendency accommodate many breeds of seemingly related but differing groups of correspondence workers almost lost its original identity. It has gradually assumed the posture of a No man’s line.

Form the professional term secretary-ship come the technical name secretary meaning, the practitioner or operator of the secretarial careers. Secretary is not an accidental appellation given merely to satisfy philological need. It is a technical expression denoting job relativity and pointing to job motive.

The word secretary is derived from the latin word secretaries menacing “a person entrusted with secretes. According to Advanced English Learners Dictionary, secret means (to be) kept form knowledge or view of others, to conceal. The same Dictionary defined “secretary” as an employee in the office who deals with correspondence, keeps records, make arrangement and appointments for a particular member of the staff.

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