IMPROVING CUSTOMERS SERVICES IN NIGERIAN COMMERCIAL BANKS. A RESEARCH PROJECT MATERIAL ON BANKING AND FINANCE
ABSTRACT
This project work gives a bird eye view of the problems facing commercial bank customers in Nigeria and the best way to alleviating these stated problems. As the banking industries faces the global challenges of modern banking, the customers who are the strength of the banking industries should not be left out in this development terrain.
Chapter one work reveals in full meaning of customer, bank commercial bank and banker.
Also a congenial history of commercial bank is treated in this chapter.
Chapter two elucidated more on the rights and duties of commercial bank to its customers.
Also ways and benefits of good quality services to customers are also highlighted in this chapter.
Chapter three embodies the various ways by which the researcher sourced in data collection.
Chapter four embodies itself on the finding of the researcher about the project topic improving customers services in Nigeria commercial bank”
Chapter five is the summary; conclusion and recommendation to help improve the quality of services to customers are not left out.
CHAPTER ONE
1.0 IMPROVING CUSTOMER SERVICES IN NIGERIA COMMERCIAL BANKS
It will be necessary to elucidate more on the worlds, customer, bank, banking business, bankers, commercial bank and services.
WHO IS A BANK CUSTOMER:
Almost invariably, anybody who has anything to do in the bank, no matter the nature, seeing himself as a bank customer at least as much as he is within the banking premises.
Commercial prudence also dictate that the bank affords its best attention to all and sundry, what ever the type of relationship they may seem to be having with the bank.
But the question now is who then amongst those people are customers, and if some are not customers what are they?
In great Western Railway Company limited .V London and Country banking company limited (1901), it was held that a person who has been cashing cheques from the dependent bank, on this employers over many years was not a customer of the bank by his mere cashing of cheques.
There must be more than a mere cashing of cheques.
It simply means that anyone who is not having an account with the bank cannot be regarded as a bank customer. Furthermore, there must be a time when someone began to be a customer.
Leave a Reply
You must be logged in to post a comment.