INDUSTRIAL CONFLICTS IN TERTIARY INSTITUTIONS: ISSUES, CHALLENGES AND MANAGEMENT (THE CASE OF COLLEGE OF EDUCATION  EKIADOLOR BENIN). A RESEARCH PROJECT MATERIAL ON PUBLIC ADMINISTRATION

INDUSTRIAL CONFLICTS IN TERTIARY INSTITUTIONS: ISSUES, CHALLENGES AND MANAGEMENT (THE CASE OF COLLEGE OF EDUCATION  EKIADOLOR BENIN). A RESEARCH PROJECT MATERIAL ON PUBLIC ADMINISTRATION

ABSTRACT

 This study focuses on industrial conflicts in tertiary institutions with particular reference to the College of Education, Ekiadolor Benin. It examined the issues, challenges and management of industrial conflicts. It was discovered that conflict is a universal concept which is prevalent in all human societies and organizations. It is seen by most people in the negative angle, as a concept occasioning disruptions in work schedule and bringing about losses when handled with levity.

        However, when properly managed, it produces positive result. The college of Education, Ekiadolor Benin which is the main focus of this study, has been beset with many bout of industrial conflict all through the period of this project. The issues involved include; delays in payment of salaries, management`s meddling with staff union matters, poor implementation of staff welfare needs among others. Poor funding by government and overcrowded curriculum were the main challenges faced by the leadership of the institution.        Industrial conflicts lead to unduly prolonged academic calendar and brought about higher expenditure profile on both student and management. Dialogue with union leaders by management and third party involvement in dispute resolution, are some of the tactics used to tackle the industrial conflicts.

        In the course of his study, several theories where examined. The System Theory was adopted as the basis of explaining industrial conflict in tertiary institutions with particular reference to College of Education Ekiadolor Benin. Questionnaires were designed to elicit the desire responses. The responses were analyzed using simple percentage.

        In conclusion, it was evident that industrial conflicts cannot be completely eradicated in organizations but can be reduced to the barest minimum with tactful, proactive and diligent management of manpower and resources.

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

Conflict is generally regarded as a disagreement emanating from interests or ideas (Esquivel & Kleiner 2007: 2). Organizational conflict is the discord that occurs when the goals, interests or values of different individuals or groups are incompatible and those individuals or groups block or tend to frustrate each other’s attempt to achieve their objectives. These actions and reactions make conflict an inevitable part of organizational life since the goals of different stakeholders such as managers and staff are often incompatible (Jones et al 2000: 7).

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INDUSTRIAL CONFLICTS IN TERTIARY INSTITUTIONS: ISSUES, CHALLENGES AND MANAGEMENT (THE CASE OF COLLEGE OF EDUCATION  EKIADOLOR BENIN). A RESEARCH PROJECT MATERIAL ON PUBLIC ADMINISTRATION