INFORMATION AND COMMUNICATION TECHNOLOGY NEEDS AND WORK PERFORMANCE EFFECTIVENESS OF OFFICE SYSTEM MANAGER
ABSTRACT
This study was undertaken to investigate how Information Technology influenced the Office System Managers to cope with the work performance effectiveness in the office. Ex-post Facto research design was used in the study. Sixty-two (62) secretarial staff were used for the study. A questionnaire titled Information and Communication Technology and Work Performance Effectiveness of Office System Managers (ICTWPEOSM) was used for data collection. The validity of the instrument was ascertained by two experts in evaluation and measurement. Data from sixty-two (62) completed questionnaire forms were used for analysis. Data generated in the study were analyzed using statistical analysis. The results showed that Information Technology enables the Office Systems Manager to cope with the work performance effectiveness. Recommendations were made to Secretaries to attend workshops and courses on Information Technology.
LIST OF TABLES Pages
- Percentage Analysis on how Spreadsheet
Influence work performance Effectiveness of
Office System Manager – – – – – – 30
- Percentage Analysis on how Microsoft power-point
Influence work performance Effectiveness of
Office System Manager – – – – – – 31
- Percentage Analysis on how Internet Operation
Influence work performance Effectiveness of
Office System Manager – – – – – – 32
TABLE OF CONTENTS
Pages
Title page – – – – – – – – – ii
Approval – – – – – – – – – iii
Certification – – – – – – – – iv
Dedication – – – – – – – – v
Acknowledgements – – – – – – – vi
Abstract – – – – – – – – – vii
List of Tables – – – – – – – – viii
Table of Contents – – – – – – – ix
CHAPTER ONE
INTRODUCTION
1.1 Background of the Study – – – – – 1
1.2 Statement of the Problem – – – – 3
1.3 Purpose of the Study – – – – – 4
1.4 Research Questions – – – – – – 5
1.5 Significance of the Study – – – – – 5
1.6 Delimitation of the Study – – – – – 6
1.7 Limitations of the Study – – – – – 6
CHAPTER TWO
REVIEW OF RELATED LITERATURE
2.0 Introduction – – – – – – – 7
2.1 The Concept of Information and
Communication Technology – – – – 8
2.2 Information and Communication
Technology and Skill in Spreadsheets
and work Performance effectiveness
of Office System Manager – – – – 11
2.3 Information and Communication Technology
and Skill in Microsoft PowerPoint
and work Performance effectiveness of
Office System Manager – – – – – 15
2.4 Information and Communication Technology
and Skill in Internet Operation and
work Performance effectiveness of
Office System Manager – – – – – 18
2.5 Summary of the Literature Review – – – 23
CHAPTER THREE
RESEARCH METHODS
3.1 Introduction – – – – – – – 25
3.2 Area of the Study – – – – – – 26
3.3 Research Design – – – – – – 26
3.4 Population of the Study – – – – – 27
3.5 Sample and Sampling Technique – – – 27
3.6 Research Instrument – – – – – 27
3.7 Validation of Instrument – – – – – 28
3.8 Data collection Technique – – – – 28
3.9 Data Analysis Technique – – – – – 28
CHAPTER FOUR
CHAPTER FOUR
DATA PRESENTATION, ANALYSIS AND DISCUSSION
4.0 Introduction – – – – – – – 29
4.1 Data Presentation – – – – – – 29
4.2 Discussion of Finding – – – – – – 32
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Introduction – – – – – – – 34
5.2 Re-statement of the Problem – – – – 34
5.3 Summary of Findings – – – – – 35
5.4 Conclusion – – – – – – – 36
5.5 Recommendations – – – – – – 36
5.6 Suggestion for Further Study – – – – 27
References
CHAPTER ONE
INTRODUCTION
1.1 Background of the Study
Information and communication Technology (ICT) no doubt is a recent development that has taken the entire world as a storm. Although computer is the major instrument for Information and Communication Technology, there is more to it than mere knowledge of computer operation. Information and Communication Technology is a whole programme for vast purpose aimed at making communication easier, faster and simple.
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