SURVEY OF OCCUPATIONAL CHALLENGES FACING SECRETARIES
ABSTRACT
The aim of this project is to analysis the occupational challenges facing secretaries in the Enugu State Civil Service.
In order to make the writing a dream come through certain books and presented papers were Consulted and interviews were made also, after these consolations and interviews it become clear that secretaries are suffering from many thing like office equipment problem s of attending to visitors and profession not being respected by staff. Also ignorance of and where one’[s job ferments and where others job start and a result of some workers elelights in usurping others job.
Furthermore, Government should also provide a policy on the training of secretaries as a wary to encourage secretaries who embark on self development.
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The secretarial profession was thought to be less of importance to both business and industries all over the world in previous times. But now it is known that the secretarial profession is one of the oldest in the world and that where there was a man of action there too was a man of pen to record his deeds.
The national secretaries Association defined a secretary as an executive assistant who possesses a masterly of office skill, who demonstrates the ability to assume responsibility without direct supervision, who exercises initiative and judgment and who makes decision within the scope of assigned responsibility.
The dictionary of occupational title defines a secretary as a person who schedules appointment give information to callers, takes dictation in shorthand or on machine and transcribes relieves officers of clerical work deals with incoming and outgoing mails, locates attaches appropriate correspondence to files to be treated by the employer, takes care of reports, keeps personal records and minutes of the meeting,
From the4 above, it could be seen that a secretary is a versatile business generalists who understands the larguage of modern business and not just the skill of shorthand and typing alone. Secretarial efficiency or perfection lies in her intelligent presentation of business communication in a manner that enhances the image of the organization.
It can be rightly stated that because of the versatility of the secretarial functions, she becomes the life wire or never center of any organization.
The secretary is needed in the storehouse for provision of information because an office is set up to carryout a specified business and with the sole arm of making profit, thus, the services of an efficient secretary is required towards the achievement of the organization objectives.
A 1975 Survey conducted by Dr. Mitchell of the university of wislonisim showed that seventy five percent of the secretaries reported that their secretarial duties consisted of the following, preparing rough drafts of responses to correspondence reading signing and releasing executive letters for Mailings, transcribing form dictation taken in shorthand, keeping special records and reports to simplify executive decision making, gathering information from various interwing conferences and meetings, selecting or recommending purchase of office equipment and suppliers.
In carrying out those dusties in a local Government council the secretary acts as an intermediary between the publics and the civil service, Government. The secretary therefore comes into contact with people as he performs lies routing assignments.
In carrying out his secretarial functions, his manages certain resources such as human and matertarial resources all in an attempt to make his boss succeed.
The secretary communicates with his follow employees of the council in order to sort out one official matter or the other. As the mediation he must transmit and explain top management policies down to the staff.
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