THE IMPACT OF QUALITY CONTROL ON ORGANIZATIONAL PERFORMANCE ( A CASE STUDY OF PEUGEOT AUTOMOBILES, UYO. A RESEARCH PROJECT MATERIAL ON PRODUCTION AND OPERATIONS MGT.
BACKGROUND OF THE STUDY
The ultimate or core aim of an organization in this world today with the level of competition is to maximize profit and the satisfaction of consumers need through quality product irrespective of competitors and this can be achieved by quality control in an organization.
Quality is concerned with fitness or proper quality of product and it also goes with it price and delivery quality control takes this form of fitting standard quality, according to specification delivery and to schedule, the process through which the establish and need standard is commonly call â€œcontrol seriesâ€ this process consist of university accepted series of steps applied to problems quality to follows:
- Choosing the control subject that is selecting what is to be regulated.
- Selecting a standard values that is specifying the quality characteristics
- Creating sourcing services which can measure these characteristic in terms of unit of measure
- Interpretation the difference between actual and standard decision making and acting on the difference.
When the universal regulatory process as in the above is applied to problem of product quality.
It is often called â€œquality controlâ€ quality control have many definition such as.
Quality control is an attempt to identify and analyze weakness in product and decide on how best it is to decide with those problem or weakness so that the organization will grow.
Sometimes, the problem with a product is not that it fails to perform to specification but rather that it does not offer any significant advantage over competitors products already in the market.
Organization may have employees that are able and having appropriate equipment that leads to the increase in productivity yet sales falls below. Expectation the missing factors in many cases is the lack of effective quality control model in the organization.
A manager in any organization needs to have technical knowledge and competence about their product and best control model to be adopted and the best way of handling them effectively.
STATEMENT OF THE PROBLEM
Quality control cannot be ignored if meaningful goals and objectives are expected to be achieved.
Quality must be control as well as all other resources use in ensuring quality product. Currently Nigeria major problems in quality control is the use of outdated or inappropriate technology and lack of managerial experience is another problem facing quality control.