THE ROLE OF EFFECTIVE COMMUNICATION IN THE MANAGEMENT AND RESOLUTION OF INDUSTRIAL CRISES (A CASE STUDY OF USMER WATER VENTURE LTD UYO)

THE ROLE OF EFFECTIVE COMMUNICATION IN THE MANAGEMENT AND RESOLUTION OF INDUSTRIAL CRISES (A CASE STUDY OF USMER WATER VENTURE LTD UYO)

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

Effective communication in an organization   makes room for cooperation and understanding between management and employees. It is seen as the nerve centre of any organization, lack of improper communication leads to dispute in an organization. To communicate well, requires  not only the development of basic skills of speaking, listening, reading and writing, but also an awareness and understanding of the audience and the environment, successful communication requires not only that information should be transmitted and should be fully received and understood.

Effective communication in different areas of specializations is an essential component for management employee relation. Most of the management problem arises because of lack of communication among employees or between managers and his sub-ordinate is the major cause of crises and low morale at work (hall 2014).

Communication link different people together and private experience, that promotes social solidarity.   Communication therefore can be seen as a means of transporting information to one’s self and to others (Daniel 2013) communication in it most general sense is a chain of event in which the significant link is a message. It is the production perception and understanding of messages that bank man’s nation of what is important, what is right and what is related to something else. However, communication is the transfer of ideas from the sender to the receiver; it also involves transmitting or exchanging obstruction (Nwachukuli 2010).

Management is the process of making with and through others in order to achieve organizational goals in a changing environment. There must be efficient and effective use of limited resources (Ntekop 2010).

Communication is seen as the process of sharing information, ideas, opinion between one person and another, the communication process involves the sender and the receiver (Roger 2010).

Finally , communication therefore refers  to the giving , receiving or sharing of knowledge ,ideas, feelings, the content of the mind, heart and the spirit of man and woman by such means as speech, signs, gestures and postures. Moreover, communication is efficient when the chosen recipient received exactly what the sender sent. Again communication is effective when the receiver does what the sender of the message actually intended. From the above definition it is discovered that communication is a mutual exchange between the sender and the fact that the messages are transmitted and interpreted within an individual or between two or more people to communicate effective response or feedback.

• STATEMENT OF THE PROBLEM

Under this section, researcher discovered that role of effective communication in the management and resolution of industrial crises have not been taken into consideration which finally results in communication breakdown. That leads to poor management of crisis and industrial conflicts   in an organization.

Over the years , most organization have had very poor or low success in their business transactions because communication have not been the main tools that drives their policies and strategy to   affect their day to day activities towards the realization of their goals and objectives . Organizations pay little or no attention to grievances and disputes and they do not know how to effectively use communication to address problems generated .

This study will examine how effective communication can be use to resolve industrial crises in organizations and proffer possible remedies to the lapse.

1.3 OBJECTIVES OF THE STUDY

The following are the aims or objectives of this study;

1. To identify certain ways which effective communication can help in resolving industrial crisis?
2. To determine methods or channels of communication which managements can use to settle industrial crisis.
3. To recommend ways of minimizing or if possible eliminating the industrial crisis and its effect in an organization.

• RESEARCH QUESTIONS

Below are some research questions that will be asked during the course of this research;

1. Does communication in management relate to resolution of industrial crises?
2. Does poor communication affect the management and resolution of industrial crises in organizations?
3. Are there ways that communication can be use to resolve industrial crisis in organizations?

1.5 RESEARCH HYPOTHESIS

In this section, the researcher uses hypothical statement to test hypothesis on these variables that are drawn from the objectives and research questions of this study .Ho, representing null hypothesis while H1, representing alternative hypothesis respectively.

Ho: There is no significant relationship between communication and the management in the resolution of industrial crises.

H1: There is significant relationship between communication and the management in the resolution of industrial crises.

H0: Communication does not affect the management and resolution of industrial crises in organizations.

H1: Communication affects the management and resolution of industrial crises in organizations.

H0: There are no ways that communication can be used to resolve industrial crises in organizations.

H1: There are ways that communication can be used to resolve industrial crises in organizations.

1.6 SIGNIFICANCE OF THE STUDY

There is significant since the study will encourage the organization to embark on consciously personnel orientation programme with regard to communication.

1. The study will also encourage the organization on the need for public affairs department, which provide links between the organization and outside for current development.
2. The study will highlight the future prospect of the organization, given the standard of its communication system.
3. The study will aim at contributing to the government, the community and the society in making the communication system effective.

1.7   SCOPE OR DELIMITATION OF THE STUDY

This study focuses on the role of communication in the management and resolution of industrial crisis. It will be restricted to Usmer Water Ventures Ltd, Uyo which was adopted as the case of study.

1.8 LIMITATION OF THE STUDY

A study of this nature could not be apparently without encountering some difficulties, like-:

1. Finance: The harsh economics situation of our country, Nigeria made the researcher to have difficulty in raising adequate fund needed for this research work.
2. Time: As a final year student, the researcher found it difficult to cope with the time allocated to this research work in addition to the other academic activities.
3. Data gathering: people are too secretive. The researcher found it difficult to convince some respondents at the initial stage to release information. After several visit, waste of time and money, they were convinced that the work is for academic purposes.

1.9   DEFINITION OF TERMS

For the purpose of clarification and understanding there is need to define some terms that is found in this work.

AUDIENCE: A number of people or a particular group of people, who match, read or listen to the same thing.

AWARENESS: Knowing something; knowing that something exists and it is important or interesting.

CRISIS: A condition of instability or danger, as in social, economic, political or international affairs, leading to a decisive change.

DEVELOPMENT: The gradual growth of something so that it becomes more advance and stronger etc.

EFFECTIVE: This is about producing the result that is wanted or intended; producing a successful result.

EFFICIENT: Doing something well and thoroughly with no waste of time, money or energy.

INTERPRETATION: This is a particular way in which something is understood or explained.

MORALE: The amount of confidence and enthusiasm, etc that a person or a group has at a particular time.

OBSTRUCTION: This is the fact of trying to prevent something or somebody from making progress on what he/she was doing.

PERCEPTION: This is about an ideal, a belief or an image you have as a result of how you see or understand something.

POLICY:  Is a deliberate of principles to guide decisions and achieves rational outcomes.

RECEIVER: A person who receives something, information, messages a sender.

RESOLUTION: A firm decision to do or not to do something.

SOLIDARITY:  support by one person or group of people for another because they share feelings, opinion, aims etc family, community and social solidarity.

SPECIALIZATION: To become an expert in a particular area of work, study or business to spend more time on one area of work.

STRATEGY: A method or plan chosen to bring about a desired future, such as achievement of a goal or solution to a problem.

COMMUNICATION: The activity or process of expressing ideals and feelings or of giving people information.

MANAGEMENT: It is the process of making within and through other in order to achieve organizational goals in a changing environment.

CRISIS MANAGEMENT: Is the process by which an organization deals with a major event that threatens to harm the organization, its stakeholders, or the general public.

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THE ROLE OF EFFECTIVE COMMUNICATION IN THE MANAGEMENT AND RESOLUTION OF INDUSTRIAL CRISES (A CASE STUDY OF USMER WATER VENTURE LTD UYO)