TOTAL QUALITY MANAGEMENT AND SERVICE DELIVERY IN THE LOCAL GOVERNMENT SYSTEM
ABSTRACT
This study is an empirical assessment of services delivery in Nigeria local government system using Adavi local government area of Kogi State as a case study from 2004-2013. Structured questionnaire made up of open and close ended questions, personal interview and observation were used to collect primary data. The secondary data were collected through text books, journals, newspaper, government and internet publications. Analysis of data was through descriptive statistics of tables and simple percentages. The study revealed that Adavi local government has averagely performed in service delivery. Inspite of this, the study discovered that some of the factors affecting the discharge of service delivery in Adavi local government in terms of timelines, satisfaction, adequacy and effectiveness are insufficient funds irregular payment of salaries and allowances, undue political interference and divided loyalty, poor observance of the principle of meritocracy in recruitment and promotion of staff and corruption. It was recommended among others that employment and promotion should be based on ability, high performance, experience, qualification and not patronage, intensification of the campaign against corrupt public officials regular payment of salaries and allowance and increase funding backed up by prudent management conclusively, the study recommends that undue political interference in the affairs of the government should be stopped and discourage.
CHAPTER ONE
1.0 INTRODUCTION
It is pertinent to give or analyze the introduction of this essay by giving the historical background of Adavi local government area in Kogi State. So as to enable the reader have a proper grasp of the research topic (Total Quality Management and Service Delivery in the Local Government in Nigeria) A case study of Adavi Local Government Area of Kogi State.
Adavi local government was created from Okehi local government area on 27th August, 1991 alongside with the creation of Kogi State, during the regime of the General Ibrahim Badamosi Babangida. It was then that Adavi Local government obtained its own divisional status as a third tier of government in Nigeria.
Prior to 1976 reform, the local authorities were not fully accorded recognition by the federal government. The state government was responsible for establishing the local government and in most cases with no clear or specified function expected of them.
The reform by the federal government of Nigeria 1976 gave local government a pride of place as a third tier of government with assumed parallel roles, responsibilities and relationship with the state and federal government.
Adavi local government area of Kogi State is inhibited by the Ebira dialect but there are many non-indigens such as Ibo, Igalas, Yoruba and Hausa among others who settled in the area for the purpose of farming and trading. It has an area of 718km2 and a population of 202, 194 people based on the 2006 census estimates. The headquarter of the council is at Ogaminana. Written records about the origin of the Ebira people were those compiled from palace sources by the British Colonial Administrators in early 20th century. The Ebiras through oral tradition trace their descent to Wukari (In the present Taraba state) where they were a constituent part of the Kwararafa confederation. In about 1680AD, they (along with Idoma and Igala) migrated out of Wukari a chieftaincy dispute. The Ebira later split into various groups and settled in different locations between 1680 and 1750AD. The Ebira people are republican by nature, out spoken and very hard working. Farming and cloth weaving are occupations for which the Ebiras are known.
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