THE EFFECT OF TRAINING AND DEVELOPMENT ON EMPLOYEE COMMITMENT AT ZENITH BANK
ABSTRACT
The study was undertaken at Zenith Bank on the topic “The effect of training and Development on Employee Commitment at Zenith Bank”.
The purpose of the study was to investigate whether training and development would have an effect on the commitment of employees with Zenith Bank as a case study. The methodology that was used for the study was survey. Primary data was collected from a sample of fifty (50) senior staff. Self – administered questionnaire was used in the collection of data for analysis. The study revealed that there were organizational issues such as lack of management support for training and development programmes, which constrained training and development. It was also found that training and development had positive impact on employees of the Bank. The study recommended that in order for Zenith Bank to be successful as the first choice Bank in Africa, management must empower all departments to engage in the training and development of employees to build potential and strengthen employees’ competencies and commitment.
CHAPTER ONE
INTRODUCTION
1.1. Background to the research
“The ergonomics of the work environment, state of the art equipment as well as quality raw materials can make production possible, but it is the human resources that actually make production happen”, Asare-Bediako (2008).
Human resources are a crucial but expensive resource and therefore in order to sustain economic and effective commitment of this resource, it is important to optimize their contribution to the achievement of the aims and objectives of the organization through training and development. Training is therefore necessary to ensure an adequate supply of employees that are technically and socially competent for both departmental and management positions. (Mullins, 2007)
According to Heathfield (2012), the right employee training, development and education at the right time, provides big payoffs for the organization in increase productivity, knowledge, loyalty and contribution.
Zenith Bank is a public sector tertiary educational institution which was established by an Act of parliament, Act 745, 2007. It is however a semi-autonomous institution and therefore the recruitment, selection and training and development of its employees are the responsibility of the management. Zenith Bank (Zenith Bank) which started as a tertiary institution in 1993 currently has over four hundred (400) employees made up of management, academic staff (lectures and instructors) and administrative staff (office employees, workshop assistants and technicians, drivers, security and cleaners). The administrative staff (0ffice employees) is further structured into management, senior members, senior staff and junior staff. This study however concentrated on the senior staff of the Bank. Interviews were also conducted among management members as well as junior staff in administration. The senior members are the supervisors of both senior staff and junior staff and are also the heads of various departments. The interviews conducted with management and junior staff members supported whatever survey (questionnaire) that were administered to the research units.