THE IMPACT OF COMPUTERS TECHNOLOGY ON SECRETARIAL ADMINISTRATION IN THE BANKING SECTOR (A CASE STUDY OF JAMB, OWERRI)
In recent years the relationship between information technology and productivity has become a source of debate. The empirical research generally did not significant productivity improvement associated with IT investment, more recently, as new data are identified and new methodologies are applied, several researchers have found evidence that IT is associated not only with improvement in productivity, but also in intermediate measures, consumer surplus, and economic growth.
This report shows a details analysis of tends in ICT use by the bank business sector by looking in particular at the use of computer, the internet and the web. This is done against the background of a continues increase in the proportion of business using ICT is in the study also review the specialized literature estimating the productivity impact of ICT used at the firm level in a number of developed countries. It then present the result of the empirical analysis measuring the impact of ICT use on productivity in manufacturing firm, both at a general level and also by geographical, industry, branch, firm age and size. The result indicates that the computer is important in the countries
1.0 BACKGROUND OF THE STUDY
As a result of development in social consciousness, sophistication in business, increasing literacy rate and innovation in science and technology, this has changed the structure content and methodology of secretarial administration. The traditional method of secretarial administration which is characterized by the use of manual machine in handling incoming and outgoing mails, varieties of clerical duties like word processing including typesetting of letter, memos, reports, shorthand writings and transcription and other text materials. They now become inadequate for handling information needed by today’s organization especially in the banking sector. The traditional approaches of secretarial administration were designed to carry average load of activities often resulting in the transactions that have to be put toward till another time. Accuracy of information cannot be guaranteed, errors that are costly were occurring and important data misplaced. Extra time resource were required to clear backlogs storage facility in efficient, especially when there is large data shifting through them to extract information required could be very clumsy because of this complexities in handling data banks today require modern tools that will enable them get relevant information easily and on time, rather than manual equipment. A computer is any machine or device which under the control of stored program can accept data in prescribed form process the data and supply the result as information in a specified form. Computers have certain characteristics that make them excellent tools for secretarial administration. The speed with which it processes information has helped in quick decision making in organization. Information is now stored in a compressed form, occupying less space in the office. The use computer technology has also improved the customers’ service at the bank as they can now enjoy quick access to information which improves productivity. The use of the spread sheets and ATM Cards to process accounts and mathematical tables has reduced long queues in banking procedures. Computer has also expanded to the use of desktop design for their employees. According to Okoko, 2001 computer technology has resulted to the emergency of many concepts like E-Government, E-commerce , E-supermarket etc. this implies therefore that computer technology application is not only for secretarial administration in the banking sector but it is applied in all fields of human Endeavour.