The research work “design and implementation of a complaint management system.Our system has the facility to register every customer
and store their detail in database, each customer is given a unique ID aer registrationtoacces is own portal to lodge in His/Her complain.
The Admin is task with allocating these complain to appropriate personel to handle them.This research work was carried out as a means
to solve the problems encountered where Customers are dis satisfy with services rendered to he/she. The Complaint Management
System was achieved using two programming environment: PHP and MYSQL, with PHP as front-end and MySQL as the back-end
database. The system can be entered using a username and password. It is accessible by an administrator ,engineers/stas and customer.
The interface is very user-friendly. protected for personal use and the data processing is very fast.
Establishments like IT firm, Schools, hospitals, government secretarial, financial institutions etc. which have large numbers of customers
or client received enormous amount of complains per day, and these complain has to documented and filed for access and stored for
future reference. A complaint system (also known as a conflict management system, internal conflict management system, integrated
conflict management system, or dispute system ) is a set of procedures used in organizations to address complaints and resolve disputes.
Campaign Management System Software allows for greater Compatibility and accessibility by all personnel of the system by providing a
great deal of IT solution through our web services
A Complaint Management System software is one of latest productivity enhancement tools used widely by all organizations wherever
there is a need of booking of complaints via operators and analysis of complaints which are made or are pending.
Chapter one introduces the research work and the problem definition of the research, and to know the aim of this research work, research
justification tells us why it is important to research on this topic, it also covers areas like scope and limitation of study which entails the
boundary of this work. Definition of terms gives definition of some of the keywords to be to use in this work. Chapter layout summarize
what each chapter entails.
This research work was undertaken to uncover the various problems with conventional Complaint management system. These includes;
- Ineffectiveness in dealing with customer concerns or complaints
- In comprehensive complaints history
- Inconsistency in customer interaction
- Lack of immediate information storage and retrievals: – The information generated by various transactions takes time and eorts to
be stored at right place and accessing such information is time consuming.
- Lack of prompt updating as to when a complaint issues has been resolved.