DESIGN AND IMPLEMENTATION OF AN ONLINE HOTEL RESERVATION SYSTEM WITH PAYMENT INTEGRATION
ABSTRACT
This study aims to develop and design an Online Hotel reservation and management system for Le Meridian Hotel, as the case study is to understand and make use of the internet to solve some of the problems which are usually encountered
during manual operations of the hotel management. It presents user-friendly features that will familiarize pleasure
seekers on the online hotel reservation system, evaluate it and highlight the benefits it can provide to the hotel. In
addition, it will purvey supplement material in their front desk operation course. The researchers used HTML/ CSS
and PHP as the programming language. The developed online application will serve as a tool for the to increase
booking and reservations of rooms in the Hotel without having to visit the Hotel Front Desk, the proposed system of
an online hotel management system is set to find a more convenient, well organized, faster, reliable and accurate means of processing the current manual system of the hotel for both near and far customers.
CHAPTER ONE
1.1 INTRODUCTION
Hotel Management System operates a global online hotel reservation system for business and leisure travelers. To
compete with the international e-marketplace, a great deal of attention should pay towards the optimization of user
requirements to generate recommended hotel alternatives. In general sense, hotel management is the way of
maintaining different activities of a hotel where a number of staffs are engaged to perform a number of these
activities. At first let us take a glance to an ordinary hotel. For hiring a room in this type of hotel, the client needs to
meet with the receptionist to collect the information of hotel facilities. After that he is to fill up the pro forma provided
by the hotel authority, then he has to pay the defined amount of money and is offered room key for his/her rented
room. He/she is then finishes the formalities a reception zone through these undergoing customs. But client always
wants greater privacy and reliable security.
The Hotel Industry like any other business opens up socio-economic opportunities for both owner and customer. It
has the function of providing hospitality services to customers. These customers can be travelers, foreigners,
businessmen, tourists, visitors, etc. Customers are mostly constrained in trying to get a room to pass the night, as the
usual practice is to look for a hotel when you have arrived in the particular location, walk in and find out whether there
is a vacant room. In the case that there is no vacant room, you have to move to next closest hotel to enquire once
more. So what happens if you move around sometimes very late in the night in search of a room and all close by
hotels are fully booked? Other times you may be lucky to have the contact number of the hotel to reach them to book
for a room. But do the hotel attendants really ensure to keep a room for you? You would be lucky to go and get a
room booked for you. They are quick to serve those who walk in rather than those who may get access to them on
phone to book a room. On other times too, if you have friends or family members in the area you want a room
booked, they have to go and do the checking for you. There is no system in place that bonds the hotel and the
customer that the customer has actually booked a room and for that matter he is guaranteed a room. This can make
customers really stranded especially if it is getting late in the night. The study therefore aimed at developing an online
hotel reservation system to enable customers’ book for whatever they need from wherever location they are before lodging into the hotel. The system is to allow for easy access and retrieval of information and reporting. With such a system in place, Le Meridian Hotel would be more competitive in Nigeria and across Africa.
1.2 OBJECTIVE OF THE STUDY
This study aims to develop an Online Hotel Reservation System for Le Meridian Hotel for Tourism and Hospitality, this
study has the following objectives:
- To design an online Hotel reservation system for the increase of Hospitality Management.
- To provide features that will familiarize customers with the online hotel reservation system.
- 3. To evaluate the system and highlight the benefits the system can provide to the hotel management and it customers.
- Eliminate paperwork in booking hotel customers into rooms and save time.
- Eliminate duplicate data entry and errors in time and hotel customer entries
DESIGN AND IMPLEMENTATION OF AN ONLINE HOTEL RESERVATION SYSTEM WITH PAYMENT INTEGRATION