Abstract
This study examines effective communication and organizational efficiency in civil service (A study of Imo state ministry of health Owerri). Communication can be viewed generally as interaction between persons or groups of person. Such interaction usually must originate from a source with message passed through a channel to the person to whom it is intended to (receiver) and must be capable of eliciting the response (feedback).this is enhanced through the use of appropriate way to communication in our day to day endeavour or in organizations so as to make our communication effective. The instruction used in this work was data collection questionnaire from workers who constituted the study. In the bias of above finding recommendations were made that communication must be goal-oriented and management should use formal report and management information system.
TABLE OF CONTENT
Title page
Certification page ii
Dedication iii
Acknowledgement iv
Abstract v
Table of content vi
CHAPTER ONE
1.0. Introduction 1
1.1. Background of study 1
1.2. Statement of the problem 7
1.3 objective of the study 10
1.4 Research questions 12
1.5. Statement of hypothesis 14
1.6 Significance of the study 15
1.7 Scope of the study 16
1.8 Limitation of the study 16
1.9 Definitions of terms 17
CHAPTER TWO
2.0 Literature Review 20
2.1 Introduction 20
2.2 Aim of communication 25
2.3 Essential of communication 28
2.4 Communication breakdown 34
2.5 Effective Communication 37
2.6 Channels of Communication 38
2.7 The problems of communication in the civil service 42
CHAPTER THREE
- Research design and methodology 50
3.1. Introduction 50
3.2 Research design 51
3.3. Sources/methods of data collection 51
3.4. Population and sample size 53
3.5. Sampling technique 54
3.6. Validity and reliability of measuring instrument 55
3.7. Methods of data analysis 55
CHAPTER FOUR
4.0. Presentation and analysis of data 58
4.1. Introduction 58
4.2. Presentation of data 59
4.3. Analysis of data 59
4.4 Interpretation of result 67
CHAPTER FIVE
5.0. Summary, recommendation and conclusion 70
5.1. Introduction 70
5.2 Summary of findings 70
5.3 Conclusion 72
5.4 Recommendations 73
References 75
Appendix 76
Questionnaire 77
CHAPTER ONE
- INTRODUCTION
The essence of this topic effective communication and organizational efficiency in civil service is to review the ways in which one person to another/receiver communicate effectively in our day to day activities. It is also for those who engaged themselves in office/parastatals. It also review the ways in which compensation can be broken down or barriers to effective communication, this is because communication is as important that without it, an organization cannot functions.
1.1 BACKGROUND OF THE STUDY
Communication is basic to an organization existence. It is one of the most common idea must be communicated before meaningful decisions activities people engaged in, infact, feeling an can be made and it must continue if the objective of the organization is to be achieved.
Managers spend more of their time communicating to coordinate human and physical element of the organization into an efficient and effective working unit.
Communication is so important that without it an organization cannot function. Since an organization is a group of people associated for business, political, religious, social or other purposes. It’s activities require human being to interact and react to exchange information, ideas, plans and proposal, to coordinate and to make decision, both within and outside the organization.
Communication is the life wire of every organizations and its effectiveness determines the extent of success in the organization, business come as well in the managers personal life. When communication falls, organized and coordinated or motivating people. In the view of random and Hatherman (1968) by communication, it means the flow of materials, information machinery may cripple the activities of an organization. The study is therefore aimed of finding out how effective communication contributes to organization performance.
The Imo state is located in the south Eastern Region of Nigeria, it was created on February 3rd 1976, when the former east central lies between Latitude 4o45, and 6o15, North, longitude 6o30, and 8o09 east. It is bordered on the North by Anambra state, on the south and west by rivers states and on the east by cross rivers state.
The head of government ministry is the civil commissioner; he is also the political head of his ministry. The permanent secretary is the administrative head (a civil servant) he is also the accounting officer for the ministry.
The ministry of health is responsible for the two entry-one government hospitals including a civil service and three dental centers.
Health services in Imo state are controlled by the state ministry of health, it is the statutory function of that ministry to inspect, approve and register hospitals and other health institutions in the state. The ministry also disburses government’s grant in aid to joint and voluntary agency hospitals.
The Imo state ministry of health is responsible for implementation the state policy on health which is to provide a comprehensive, assessable, affordable health care delivery system that is efficient and effective for a held and productive for Imo population, the ministry of health achieves this purpose through eight (8) main departments.
- Administration department
- Accounts and supply department
- Planning, research and statistics
- Primary and public health department
- Vector control and laboratory service department
- Nursing service department
- Medical services department.
- Drug administration department
Besides the (8) eight department of the ministry also helps to implement the state policies, through the hospital management, but which provide secondary care services through the nineteen (19) state general hospitals in the state. The ministry of health also implement government policy through health institutions were Amigho school of health technology, school of midwifery Awomamma and school of nursing Owerri and school of public health Owerri.
The midwifery school: six hospitals in the state run midwifery school. They are General Hospital, Aba, they Holy Rosary Hospital Emekuku etc.
There are four hospitals in the state approved for the training of nurses according to the stipulations of the nursing council of Nigeria. The hospitals are; the General Hospital Aba, Afikpo, Umuahia, and Mater Miseri Cordac Hospital etc.
The ministry of health has the helm of the permanent secretary, director and of professional and non professional who sited to run day to day activities.
1.2 STATEMENT OF THE PROBLEMS
Basically, there are problems that occur when communication is not effective in the running of an organization some of this are.Poor communication may affect harmonious industrial relationship between employee and management.The cost of poor communication are various and include misunderstanding, west inefficiency poor moral, feeling confusion and many other negative consequences.
Poor communication may lead to filtering of someone’s message. Filtering is elective listening in reverse. Infact, we might call it selective sending” when senders convey only part of the relevant information in receivers, they are said to be filtering their message. Subordinates suppress negative information and relay only data that will be perceive by superiors as being positive, filtering by superiors are being positive, filtering is very common when people are being evaluated for promotions salary increases of performance appraisals. Poor communication may lead to break down in labour relation, which might cause industrial actions and disruption of production runs.