ELECTRONIC OFFICE EQUIPMENT USED BY SECRETARIES IN MODERN BUSINESS OFFICES IMPLICATIONS FOR EMPLOYMENT OF SECRETARIES.
This study examined the Electronic Office Equipment used by secretaries in modern Office. The purpose of this study is to determine the electronic factors that give secretaries and thereby enhance job performance and efficiency. Three (3) research questions guided the study. The respondents were 50 secretarial staff. Data c0ollected were analyzed using mean score of 3.00 and above.
Base on these. Conclusion were reached which include that electronic Office equipment of secretaries through provision of good working condition and provision of office equipment, machinery and infrastructural facilities will greatly result in efficient job performance of secretaries should be employed by organizing training and retaining exercises.
TABLE OF CONTENTS
Title page——————————————- i
Approval Page————————————– ii
Table of contents———————————– v
- Introduction———————————– 1
1.1 Background of the study——————— 1
1.2 Statement of the problem——————– 6
1.3 Purpose of the study————————– 7
1.4 Significance of the study———————- 8
1.5 Research Questions————————— 9
1.6 Scope of the study—————————- 10
- Review of related Literature—————- 11
2.1 Electronic used by secretaries———– 11
2.2 Electronic equipment in today’s office– 29
2.3 Summary of literature review———- 38
- Introduction——————————- 41
3.1 Design of the study———————– 41
3.2 Area of the study————————- 42
3.3 Population——————————— 42
3.4 Sample and sampling technique——— 43
3.5 Instrument of data collection————- 43
3.6 Method of data collection—————– 44
3.7 Method of data analysis—————— 44
- Presentation and analysis of data—— 45
4.1 Introduction—————————— 45
- Conclusion——————————- 54
5.1 Recommendation———————— 56
5.2 References——————————- 57
5.3 Appendix——————————— 59
5.4 Questionnaire—————————- 60
- BACKGROUND OF THE STUDY
The tremendous innovation in office equipment in the last few decades has caused revolutionary changes in both the nature of office work and the role of secretaries. Whitehead (1981). This electronic office equipment innovation which are maintained in the one of computer telecommunication and information technology posed a lot of challenges to secretaries in modern business offices. The modern business office is advanced with the use of new machines like computer for machines, electronic typewriters, word processors, telex, teletypewriters, photocopies, telecommunication equipment. These machines make up modern business offices and of skillfully utilized by secretaries, organization goals will be achieved.
Greater success has been achieved through the use of these electronic office equipment by secretaries depending on their ability to operate them. A secretary who was trained with manual typewriter is faced with the word perfect or computer in modern business office. Modern business office expert secretary to master the use of modern office equipment in view of the modern trend, Nwosu (1999).
Typewriter is the most commonly used in offices before electric typewriter was developed. The standard (18 inches) model of the manual typewriter is designed on quota, foolscap or A4 sizes of papers. Some typewriter are pica or bold characters which have ten letters on an inch or 250mm while some are elite or small characters which have twelve letters on the inch or 25mm. The manual typewriter are operated by hand, the keys are struck so that the required printers are made on the paper. Electronic-typewriters was developed and may office was equipped with it because of the advantages they have over the manual machines. The secretary exerts less physical effort and can type for much longer period than she could on the manual typewriter. Onasany (1990).