THE IMPACT OF A NEW PRODUCT IN COMMERCIAL BANK PERFORMANCE (A CASE STUDY OF FIRST BANK PLC ABA)
The need for this study being the impact of new product in commercial bank performance was to introduce the rate at which the introduction of this product is helping the economic development and growth in banking industry in term of employment, income staff utilization and technology and serve as an advisory place to proprietors of commercial banks as to how these product can be use to the benefit of the customers who patronize such product.
This research work is divided into five chapters, chapter one deals with the introduction/background of the study, research questions, and scope of the study, significance of the study, limitation of the study and definition of terms.
Chapter four deals with presentation and interpretation of data presentation. And chapter five is all about summary of findings, conclusion and recommendation.
For the purpose of the study questionnaires were administered to both banks workers and customers
TABLE OF CONTENT
Title page – – – – – – – – i
Approval page – – – – – – – ii
Dedication – – – – – – – iii
Acknowledgement – – – – – – iv
Abstract – – – – – – – – v
Table of content – – – – – – vi
1.1. Background of the study:
1.2. Statement of the problem:
1.3. Objectives of the study:
- Research questions:
1.5. Significance of the study:
1.6. Scope of the study:
1.7. Limitations of the study:
1.8. Definition of terms:
2.0. Literature review
- Historical Background of Commercial Banking operation in Nigeria:
2.2.1. New product development a business strategy:
- New product concept:
- The nature and structure of commercial banks new product:
2.3.1. New product of first bank plc:
2.3.2. New product of diamond bank plc:
2.4. Steps in production process:
2.5. Factors that enhance the effectiveness and efficiency of a new product:
2.6. Problems of indicators of product:
3.0. Research methodology:
3.2. Research design:
3.3. Sources of data:
3.3.1. Primary sources of data:
3.3.2. Secondary source of data:
3.4. Population and sample size:
3.5. Sampling techniques:
3.6. Validity and reliability of measuring instrument:
3.7. Method of data analysis:
- Presentation and analysis of data:
4.2. Presentation of data:
4.3. Analysis of data:
4.4. Interpretations of result:
5.0. Summary, conclusion and recommendation
5.2. Summary of findings:
Banking in Nigeria is getting more competitive, this is because bank industries have started introducing various new products in their bank. As a result, there is tremendous increase in the number of banks which leads to competitive among them.
Recently, many of them has introduced new product into banking industry. Commercial banks new product can now be seen in various services offered by them to the general public as well as organization, government and industries.
This product are arranged to improve services of commercial bank and also to facilitate financial transactions for the fact that it link to opening of accounts and also result in the main function of commercial bank which is issuing of currency.
Moreover, commercial bank moved ahead in developing new products for the reason that they want to retain their stand in the industry. The banking industry has gone above or beyond acceptance of deposits and giving out loans to its customers. They has now introduced different new products into the industry.
1.1. BACKGROUND OF THE STUDY:
Over the years, it has been significant part of the financial institutions of modern society because of their structure and influence on an economy. Commercial banks through their basic roles of resources mobilization and allocation for efficient investment play a great role in economic development of any nation.
According to Nuolin, (2001), the stock in trade of commercial bank in Nigeria in the provision of financial savings lei over draft facilities, discounting bills of exchange. Purchasing and selling securities etc. to their customers.
There was a time when banks did not see the need for providing adequate services and encourage patronage. May be there was no need for such activities some years ago due to the fact that bankers were few and competition between banks is increasing the level of financial competition and sophistication of other banking needs by customers.
Olupitan (2002) pointed out that banking in Nigeria is fast becoming not only competitive but also sophisticated. The banking industry has gone beyond acceptance of deposit and loans giving to the customers.