TABLE OF CONTENTS
CHAPTER TITLE PAGE
Cover Page
Fly Leaf
Title Page – – – – – – – i
Certification – – – – – – – ii
Dedication – – – – – – – iii
Acknowledgements – – – – – iv
Table of Contents – – – – – – vi
List of Tables – – – – – – ix
List of Appendices – – – – – x
Abstract – – – – – – – xi
1.0 INTRODUCTION – – – – – 1
1.1 Background of the Study – – – – – 1
1.2 Statement of the Problem – – – – – 3
1.3 Objectives of the Study – – – – – 4
1.4 Research Questions – – – – – 5
1.5 Significance of Study – – – – – 5
1.6 Limitations of the Study – – – – – 6
1.7 Scope of the Study – – – – – 6
1.8 Definition of Key Concepts – – – – – 7
2.0 REVIEW OF RELATED LITERATURE – – 8
2.1 Concept of ICT on Work Performance – – 8
2.2 Work Performance and Job Satisfaction – – 11
2.3 Necessity of using ICT in a Workplace – – – 12
2.4 ICT and Organization Productivity – – – 13
2.5 Theoretical Framework – – – – – 14
2.6 Review of Studies – – – – – – 16
3.0 RESEARCH METHODOOGY – – – 19
3.1 Research Design – – – – – – 19
3.2 Population of the Study – – – – – 19
3.3 Sample Size and Sampling Procedure – – – 20
3.4 Instrument for Data Collection – – – – 21
3.5 Validity and Reliability Of instrument – – 21
3.6 Method of Data Presentation and Analysis – – 22
4.0 DATA PRESENTATION, ANALYSIS AND DISCUSSION
4.1 Data presentation and Analysis – – – – 23
4.2 Discussions of Findings – – – – – 31
5.0 SUMMARY, CONCLUSION AND RECOMMENDATION
5.1 Summary – – – – – – – 35
5.2 Conclusion – – – – – – – 36
5.3 Recommendations – – – – – 36
REFERENCES
APPENDIX /APPENDICES
ABSTRACT
The study examined Influence of Information and Communication Technologies on organizational work performance using Akwa Ibom State Polytechnic, Ikot Osurua as a Case Study. The objectives of this study were: to ascertain the extent staff of Akwa Ibom State Polytechnic are exposed to ICT, it is also to identify forms of ICTs staff of Akwa Ibom State Polytechnic are exposed to, to find out how ICTs enhance job performance of staff of Akwa Ibom State Polytechnic, and to ascertain the extent ICTs have influenced job performance of staff in Akwa Ibom State Polytechnic, Ikot Osurua. The research design used for this work was the case study. This was used to gather information from staff of Akwa Ibom State Polytechnic, Ikot Osurua. The instrument for data collection was questionnaire, the sampling technique was used to retrieved data from a sample size of 200 respondents. Two hundred and fifty (250) were administrated by the researcher with the help of a research assistant and two hundred and ten (210) were founded useful. The Theory used for this study is Technology Acceptance Model (TAM). Finding reveals that ICTs have enhanced job performance in Akwa Ibom State Polytechnic positively, and that staff of the institution are highly exposed to ICTs. The study recommends that the government of Akwa Ibom State should consider mobilizing resources geared at creating awareness in encouraging use of available information technologies at the disposal of the people extent in order to enhance work performance in the polytechnics.
CHAPTER ONE
INTRODUCTION
- Background of the Study
New technologies have resulted in the new deployment of advanced and superior tools to enhance smart and quick delivery of works in the society. In considering this fact, Hilbert (2007) describes these technologies collectively as information and communication technologies (ICTs) as a revolution which has penetrated almost all fields of human activities, thus transforming economic, political and social life.
ICTs are crucially important for sustainable development. Two decades ago, most developed countries have witnessed significant changes that can be traced to ICTs, hence in a simple term information and communication technologies (ICTs) can be defined as electronic machines that can store, organize, find information, do calculations and control other machines, as much these have helped in so many organizations to reduce the work load on staff and make their work performance better.
Work performance according to Oxford Advanced Dictionary (2005) is the act of performing, carrying in to execution or action, so in this dimension, the influence of ICTs has been felt, because the amount of work accomplished by a computer system within a shorter time and using less resources are more than the task carried out by man in long duration of time.
ICTs have always been considered as a competitive advantage in the business environment of effective performance. But the important thing is that the actual charges that could increase the potential value of information would occur if the organization is able to use this important resource through the application of new technology. ICT with features such as storing, processing, marketing and transferring a large bulk of data can assist management to improve the organization performance. In addition, the significance of productivity and the necessity of its assessment have received much attention given the increasing levels of competitive technology complexity, diversity of tastes, lack of resources, and rapid exchange of information.