THE ROLE OF MANAGEMENT IN INCREASING PRODUCTIVITY IN AYALA HOSPITALITY ORGANISATION, YENOGOA, BAYELSA STATE
The study is on the role of Management in increasing productivity in Ayala Hospitality Organisation in Yenegoa, Bayelsa State, Nigeria. The objectives of the study are: to ascertain the extent to which planning, organising, directing and controlling affect organisational productivity in Ayala Hospitality Organisation; to assess how training affect employees’ productivity; to determine the role of performance appraisal on organisational productivity in Ayala Hospitality Organisation and to identify how motivation affects employees productivity in Ayala Hospitality Organisation . The study used the random sampling technique to realize a sample size of 150. The instruments for data collection were structured questionnaire and interview. The questionnaire was structured on five -point Likert scale in line with the objectives of the study. The instrument was checked for reliability using Cronbach’s Alpha statistical tool. An Alpha of 0.98 and an inter-item (standardised) coefficient of 0.99 were obtained. The study employed survey research design. The questionnaire was administered to senior and junior staff of Ayala Hospitality Organisation. The total number of questionnaire distributed for the study was one hundred and fifty (150) copies while one hundred and twenty nine (129) representing 86% were completed and returned. The findings show that: planning, organising, directing and controlling enable organisations meet goals and objectives in the most effective and efficient manner; training removes performance deficiencies and improves employees’ skills and proficiency; performance appraisal identifies individual strengths to be built and areas of weaknesses to be overcome which will in turn lead to productivity improvement; productivity improves when an employee has responsibility, personal growth and achievement and also recognised. The study recommends that; management should make employee satisfaction a strategic corporate goal in order to make the organization have improved productivity; recognition as a motivational tool should be given enough attention in Ayala Hospitality Organisation; the employees should be communicated and clearly explained the purpose as well as the process of appraisal. Workers should be trained and retrained from time to time in order to update their knowledge for performance of their tasks.
1.1 Background of the Study
Every organisation is judged by its performance. For more than a decade, organisational environments have experienced radical changes. As a result of greater competition in the global marketplace, the majority of organisations have greatly streamlined their operations (Collis and Montgomery, 1995).