CHAPTER ONE 1.1
Background To The Study
Change management consists of those processes required to facilitate the embracing and acceptance of change by stakeholders in the organization or operating environment. The process requires the application of principles, skills, and techniques for managing ‘people in the process of change management so as to achieve the expected change result of a project or initiative. The change management process is vital for the successful implementation of change in the organization. The change management process consists of;
ESTABLISHING A VISION; This involves defining the Change purpose. It is expected that the leadership outlines the vision of the expected outcome as a result of the change. This vision should be shared at all levels of the organization so as to get everyone committed to the vision.
INVOLVE SENIOR LEADERSHIP; The senior leadership of the organization should be engaged in the process to induce the commitment of all members of the organization. Senior leadership is expected to communicate to the staff that the change represents a positive development for the organization, which will lend legitimacy to the initiative.
DEVELOP A CHANGE MANAGEMENT PLAN; Component of the change management plan consists of Vision and goals, Stakeholders, Resources, Time-specific milestones, Communications tools, and strategy;
ENGAGE STAKEHOLDERS; The people are the central objective of any successful change. It is therefore important to involve stakeholders early. A Booz Allen Hamilton study of governmental change efforts found that 75 percent of successful change leaders utilized a collaborative approach for developing and implementing change, compared with 33 percent of unsuccessful change leaders;
COMMUNICATE AT ALL LEVELS; This will enhance openness and understanding of the vision, goals, and objectives and as well induce feedback;
CREATE INFRASTRUCTURE TO SUPPORT ADOPTION; This will require changing norms, culture, values, and behaviors. This process takes time. Consequently, senior leadership and all members of staff must collaborate to create an environment to actualize the change outcome. This process will require training and providing the tools necessary to promote long-run adoption
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