THE IMPACT OF ORGANIZATIONAL STRUCTURE OF COMMERCIAL BANKS ON EFFICIENT CUSTOMER SERVICE IN NIGERIA (A CASE STUDY OF FIRST BANK PLC) . A RESEARCH PROJECT MATERIAL ON BANKING AND FINANCE
ABSTRACT
This research is a study aimed at finding the main causes of customers of commercial banks to be prompt wherever they are in their current or saving accounts or withdrawing cash from their savings account balances or cash cheque in their current account balance.
Consequent upon this, it will determine the impact balance of the organizational structure of commercial banks on efficient customer services.
In other words, this pieces of research work goes to determine whether the organizational structure of commercial banks service in Nigeria especially First Bank (Nig) Plc.
This research was restricted to (4) four branches each in three states Lagos
Both interview and questionnaires, method of data gathering were used. This categories of sample were used in this exercise namely customers clerical staff and the management staff in determine the promptness of first bank (Nig) plc to the customers. The three categories of sample contributed in determining how to solve problems of delay if any.
CHAPTER ONE
INTRODUCTION
A commercial bank in a country can be described as the fuel tank which supplies oil that lubricates trade and industry in order to get the wheel of economic activities in motion. A commercial banks is no larger uniquely described in terms of being a financial intermediary offering demand deposit and commercial lending service. Rather, it is a financial intermediary that provides financial service in an evolving industry.
The financial service is affected by both the organization and the structure of the bank. The quality of financial services rendered by the bank has great effect to some extent in determining the degree of patronage by the public.
Competition among banks due to the rapid growth in the number of financial institutions is so high that a wide range of institution via with one another in affricating customers and offering the customers a verity of financial services. With the foregoing the study will endeavor to examine to what extent the organizational structure of the FIRST BNAK PLC, militate against its provision of efficient service to its customers.
1.1 BACKGROUND OF THE STUDY
Commercial banking in Nigeria dates back to the early colonial period. The decline in barter system of trade and the rise in financial transaction of the colonial government required an institutions in the form of a commercial bank for safety and transmission of funds. It was for this purpose that African banking corporation based in south Africa was invited in 1892 to open a branch office in Lagos. The African banking corporation was therefore the first modern commercial bank to open a branch office in Lagos in that year.
In the year 1894 its operation were taken over by the bank of British West Africa.
MarcosHar says
tadalafil 60 mg for sale: http://tadalafilonline20.com/ tadalafil 40 mg from india
JasonAllop says
generic drugs without doctor’s prescription trusted india online pharmacies
JasonAllop says
medications without a doctor’s prescription: https://genericwdp.com/ india pharmacy drugs
Jasontuppy says
order viagra online viagra discount
buy viagra online canada
Jasontuppy says
buying viagra online order viagra online
best place to buy generic viagra online
Jasontuppy says
buy viagra online usa viagra 100mg price
how much is viagra
Jasontuppy says
online doctor prescription for viagra best place to buy generic viagra online
buy viagra online usa
Jasontuppy says
price of viagra viagra price
where to buy viagra
Michaelsax says
http://paxil100.com/ – paxil ocd
erectile dysfunction medicines
Michaelsax says
http://diflucanfavdr.com/ – diflucan pill over the counter
canadian pharmacy online
Michaelsax says
http://propeciafavdr.com/ – how much is propecia
canadian drugs online
Michaelsax says
http://diflucanfavdr.com/ – diflucan canada coupon
ed doctors
Kevinjaima says
viagra discount https://viagrapills100.com/ over the counter viagra
Kevinjaima says
where to buy viagra https://viagrapills100.com/ cost of viagra
TerrynuB says
order ed pills cheap ed pills in mexico
ed pills without a doctor prescription
TerrynuB says
best ed pill buy ed pills from canada
buy ed pills from canada
PeterGussy says
https://hydroxychloroquinest.com/# hydroxychloroquine sulfate tab 200 mg
PeterGussy says
https://gabapentinst.com/# neurontin buy from canada
PeterGussy says
http://gabapentinst.com/# neurontin 800 mg cost
PeterGussy says
http://gabapentinst.com/# neurontin cost in singapore
PeterGussy says
https://hydroxychloroquinest.com/# canadian pharmacy plaquenil
PeterGussy says
http://prednisonest.com/# prednisone 5 mg tablet cost
PeterGussy says
https://gabapentinst.com/# neurontin 800mg
RafaelCof says
https://zithromaxproff.com/# zithromax capsules australia
where can i buy zithromax medicine
RafaelCof says
http://zithromaxproff.com/# buy zithromax online fast shipping
how to get zithromax online
Billywains says
terramycin for sale: floxin online
floxin price
Michaelcib says
cheap online pharmacies from india: ordering medicine from india buy prescriptions from india pharmacy
Michaelcib says
india pharmacy without dr prescriptions: meds from india cheap online pharmacies from india
Michaelcib says
generic pills india: ordering medicine from india reputable online pharmacies in india
RobertArten says
levitra pills: https://edpillsonline24.com/# top erectile dysfunction pills
RobertArten says
cialis pills: https://edpillsonline24.com/# order erectile dysfunction pills
MichaelRUSSY says
online pharmacy viagra: viagra without a doctor prescription canada no prescription viagra
MichaelRUSSY says
viagra 100mg: viagra without a doctor prescription non prescription viagra
ClaudZew says
buy clomiphene online: clomid generic – generic clomid